Genesis Gonzalez
Five Below
Las Vegas,NV
4
Languages
1
Certification
8
years of professional experience
Achieved improved team performance through strong leadership and operational management.
Elevated customer satisfaction ratings by implementing effective service strategies.
Optimized inventory control and cash handling processes to reduce discrepancies.
Work History
Assistant Manager/Sales Associate
1 Year 8 Months- Assisted with store refreshes to maintain an appealing and organized shopping environment
- Maintained store cleanliness and ensured all areas met company standards
- Supervised associates and delegated daily tasks to support smooth operations
- Conducted interviews to help select and onboard new team members
- Managed inventory, including tracking stock levels and organizing backroom
- Coordinated sales emails, truck deliveries, and stocking to ensure product availability
- I also deal with resets and following a map.
Shift Manager
5 Years 8 Months- Managed the floor to ensure efficient service and team productivity
- Kept operations running smoothly during high-volume periods
- Submitted cash into the system and ensured accurate cash handling
- Addressed and resolved customer problems to maintain satisfaction
- Resolved operational issues quickly to minimize disruptions
Education
High school diploma or GED
Skills
Pricing
Basic math
Food Handling
Sales leadership
Food Service
Operations management
Microsoft Outlook
Team leadership
POS
Loss prevention
Cash handling
Closing
Kitchen Experience
Supervising Experience
Recruiting
Management
Climbing
Safety standards in production
Shift Management
POS Systems
Microsoft Excel
Barista Experience
Food Safety
Cash Flow Analysis
Fashion retail
Microsoft Office
Retail sales
Coffee Experience
Customer inquiry handling
Computer skills
Quality assurance within food and beverage industry
Retail management
Sales & Closing Procedures
Customer Service
Inventory Management
Customer returns handling
Cleaning Experience
Team development
Time management
Staff training and development
Employee scheduling
Certification
Food Handler Certification
Languages
English
Multilingual
Spanish
Bilingual
Timeline
Assistant Manager/Sales Associate
Five Below
11.2024 - 07.2026Read More
Shift Manager
McDonald's
03.2018 - 11.2023Read More
Durango High School
High school diploma or GED
Read More