Nicole Ramirez
Jurupa Valley,CA
Summary
Dedicated professional with a strong commitment to serving and supporting people of all ages in a variety of work settings. Proven ability to engage with diverse populations and foster positive relationships. Actively pursuing opportunities in education, medical, or non-profit sectors to leverage skills in public service and advocacy.
Overview
19
19
years of professional experience
Work History
Case Management Assistant Nurse Tech/Secretary
Antelope Valley Medical Center
Lancaster, California
01.2024 - 01.2026
- Assisted in managing case workflows by answering and directing phone calls. Provided support to patients and visitors through effective customer service. Maintained accurate patient charts in compliance with HIPAA regulations. Performed clerical tasks including filing, photocopying, and faxing documents. Created daily schedules and maintained contact information for on-shift medical staff. Coordinated communication between medical staff within the unit.
- Executed patient care tasks and managed administrative responsibilities to enhance departmental efficiency and patient satisfaction.
Children's Program Director
The Highlands
Palmdale, California
06.2021 - 09.2023
- Directed children's program activities, maintaining smooth operational flow and guiding a team of administrative assistants and volunteers.
- Developed and executed annual outreach events, fostering collaborative efforts to provide enriching experiences for children and their families.
Lead Family Support Specialist; Supervisor
AVPH non-profit
Lancaster, CA
03.2015 - 06.2021
- Conducted home visits to evaluate family dynamics and identify needs for program participants. Assisted families in developing effective parenting skills and strategies. Facilitated meetings to assess family needs and connect with available resources. Created personalized service plans for families experiencing crises. Coordinated referrals to community services and support networks.
- Guided a team of support specialists in delivering clinical guidance and administrative support. Conducted weekly reflective supervision to promote staff well-being in high-risk populations. Supported team members while working alongside leadership on program requirements.
Public Safety Dispatcher
California Highway Patrol
Los Angeles, CA
08.2019 - 10.2019
- Coordinated emergency response activities to support public safety and provide rapid assistance. Trained on required CAD system and gained practical experience in its usage. Monitored multiple radio channels to facilitate efficient dispatch of law enforcement and emergency services. Processed incoming calls to evaluate urgency and identify necessary resources for deployment. Maintained precise logs of incidents and communications to promote operational continuity and accountability.
Preschool Teacher/Administrative Assistant
Pinecrest Schools
Lancaster, CA
04.2007 - 03.2015
- Managed tuition billing processes for families. Assisted in scheduling and conducting tours for prospective families. Organized and maintained student and employee files for easy access.
- Organized and delivered age-appropriate lesson plans to support emotional, social, and academic development in children aged 3 to 5. Followed quality assurance guidelines for state licensing requirements. Communicated regularly with parents to provide updates on children's developmental and behavioral progress.
Education
Some College (No Degree) - Early Childhood Education
Antelope Valley College
Lancaster, CAHigh School Diploma - undefined
Palmdale High School
Palmdale, CA06-2005
Skills
- Proficient in administrative support
- Skilled in stress management
- Strong oral communication skills
- Strong active listening
- Effective multi-tasking
- Collaborative team player
- Customer engagement
- Proficient clerical skills
Timeline
Case Management Assistant Nurse Tech/Secretary
Antelope Valley Medical Center
01.2024 - 01.2026
Children's Program Director
The Highlands
06.2021 - 09.2023
Public Safety Dispatcher
California Highway Patrol
08.2019 - 10.2019
Lead Family Support Specialist; Supervisor
AVPH non-profit
03.2015 - 06.2021
Preschool Teacher/Administrative Assistant
Pinecrest Schools
04.2007 - 03.2015
High School Diploma - undefined
Palmdale High School
Some College (No Degree) - Early Childhood Education
Antelope Valley College