NICOLE RAMOS
Ypsilanti,MI
Summary
An aim to pursue an entry-level career in supply chain management and logistics at the initial stage of professional development.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Lippert components
04.2023 - 10.2023
- My responsibilities included addressing customer inquiries, resolving complaints, and providing product information
- By consistently delivering outstanding service, I contributed to enhancing customer satisfaction levels and fostering long-term partnerships
- Additionally, my efforts resulted in increased sales and improved customer retention rates, ultimately driving the company's success.
Quality Lab Technician
kingfa science
04.2022 - 03.2023
- Responsible for ensuring the quality of products and achieving impactful results
- I conducted various tests and analyses to identify any defects or deviations from standards and implemented corrective actions to improve product quality
- By identifying and addressing any issues, I contributed to improving the overall quality and reliability of our products, resulting in increased customer satisfaction and reduced product returns.
Notary Signing Agent
nicram llc
05.2021 - 04.2022
- Responsible for ensuring the accuracy and legality of various documents, such as loan agreements and real estate transactions
- My achievements in this role include successfully completing numerous signings with a high level of attention to detail and professionalism
- I have consistently delivered exceptional results by providing efficient and reliable notary services to clients, contributing to the smooth execution of important legal processes.
Account Manager
ups
07.2019 - 03.2020
- Responsible for overseeing client accounts and ensuring their satisfaction
- I achieved this by implementing effective strategies that resulted in increased customer retention and loyalty
- Moreover, I fostered strong relationships with key stakeholders, resulting in improved customer retention and long-term partnerships
- I successfully resolved any issues or concerns raised by clients, leading to improved customer satisfaction ratings and positive feedback.
Team Leader
Ford / Faurecia Automotive Assembly Plant
08.2014 - 07.2019
- Responsible for overseeing and coordinating the efforts of my team to achieve impactful results
- I successfully led my team in implementing a new production process that resulted in a 20% increase in efficiency and a significant reduction in production costs
- Additionally, I implemented a performance tracking system that improved accountability and led to a 15% increase in overall team productivity.
Education
CCM-Supply Chain Essentials Certification -
Washtenaw Community College
ServSafe Management Course -
WAYNE COUNTY Health Department
11.2023
Supply chain MANAGEMENT -
Washtenaw Community College
11.2023
Business Administration-Transfer (AABATR) -
Washtenaw Community College
02.2023
Notary of the Public -
State of Michigan
09.2020
Skills
- Problem Solving Skills
- Client Relationship Building
- Client/ Vendor Management
- Time Management
- Communication
- Marketing
- Paperwork Processing
- Scheduling
- Customer Retention
- Microsoft PowerPoint
- Customer Relationship Management (CRM)
- Computer Proficiency
- Quality Assurance
Timeline
Customer Service Representative
Lippert components
04.2023 - 10.2023
Quality Lab Technician
kingfa science
04.2022 - 03.2023
Notary Signing Agent
nicram llc
05.2021 - 04.2022
Account Manager
ups
07.2019 - 03.2020
Team Leader
Ford / Faurecia Automotive Assembly Plant
08.2014 - 07.2019
CCM-Supply Chain Essentials Certification -
Washtenaw Community College
ServSafe Management Course -
WAYNE COUNTY Health Department
Supply chain MANAGEMENT -
Washtenaw Community College
Business Administration-Transfer (AABATR) -
Washtenaw Community College
Notary of the Public -
State of Michigan
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