Nicole Raycraft
Summary
Dynamic healthcare leader with expertise in patient education, care planning, and quality assurance. Proven track record of enhancing compliance and operational effectiveness through effective team leadership and service improvement initiatives.
Overview
15
15
years of professional experience
Work History
Director of Health & Wellness
Chandler Place Senior Living
Kendallville, Indiana
08.2025 - Current
- Recruited, trained, supervised, evaluated, and mentored staff to build a high-performing team.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented quality control measures to uphold company standards.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Developed service improvement initiatives that enhanced customer satisfaction and loyalty.
- Implemented new technologies to streamline processes and improve overall operational effectiveness.
MDS Coordinator
Chateau Rehabilitation & Healthcare Center
Fort Wayne, IN
11.2024 - 08.2025
- Managed MDS documentation and compliance with regulatory standards.
- Coordinated interdisciplinary team meetings to identify and address resident needs.
- Conducted comprehensive assessments for resident care planning.
- Developed individualized plans of care for each resident based on assessment findings.
- Collaborated with interdisciplinary teams to develop comprehensive care plans.
- Coordinated timely submission of all required documents including Minimum Data Set forms, Care Area Assessments, Quarterly Assessment Reconciliation, Annual Assessment Reconciliations and other regulatory paperwork.
- Trained nursing staff on current MDS regulations, enhancing compliance and care quality.
- Collaborated with nursing staff to ensure accurate data entry and reporting.
- Verified quality of assessments in accurately reflecting physical, mental and psychosocial status of each resident.
- Assisted in developing and implementing quality assurance programs related to MDS completion.
- Researched new developments in Medicare and Medicaid reimbursement policies related to long-term care facilities.
Director of Nursing
Green Oaks of Goshen
Goshen, IN
01.2024 - 11.2024
- Coordinated staff training programs to enhance clinical skills and patient safety.
- Managed patient care assessments and collaborated with interdisciplinary teams.
- Conducted performance evaluations and provided constructive feedback to nursing staff to enhance clinical practices.
- Maintained compliance with health regulations and accreditation standards for the facility.
- Facilitated interdisciplinary communication among various departments within the facility.
- Analyzed quality indicators, including infection rates and patient satisfaction surveys, to identify improvement opportunities.
- Monitored performance of nursing staff through observation, review of documentation and feedback from other team members.
- Ensured compliance with all applicable laws, regulations and accreditation standards related to healthcare services.
- Developed and monitored policies and procedures for patient care, ensuring alignment with best practices and regulatory standards.
- Oversaw nursing staff schedules and ensured adequate coverage for patient care.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
Licensed Practical Nurse, Primary Care
Kosciusko Medical Group
Warsaw, Indiana
09.2011 - 10.2023
- Administered medications and treatments according to physician orders and protocols.
- Educated patients and families on health management and preventive care strategies, empowering them to make informed health decisions.
- Documented patient information accurately in electronic health records.
- Performed physical assessments, including vital signs and health history documentation.
- Educated patients on disease prevention and management strategies for their individual conditions.
- Communicated effectively with patients, family members, healthcare team members, and other stakeholders regarding patient care plans or concerns.
- Trained new staff on nursing procedures and best practices in care delivery.
- Maintained clean and safe environment adhering to infection control standards.
- Adhered to facility policies and procedures while providing quality nursing care.
- Managed emergency situations promptly according to established protocols.
- Ensured that all clinical documentation is accurate and up-to-date in the electronic medical record system.
- Provided emotional support to patients dealing with illness or injury related issues.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Coordinated patient referrals to specialty services, facilitating access to comprehensive care and improving patient outcomes.
- Coordinated scheduling of follow-up appointments with primary care providers.
- Used sterile techniques to prepare patients for procedures.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
- Participated in quality improvement initiatives, contributing to enhanced patient care outcomes through collaborative efforts.
- Executed triage procedures to optimize team productivity and patient care efficiency.
- Facilitated communication between patients, family members, and healthcare professionals.
Education
Diploma in Practical Nursing - Practical Nursing
Brown Mackie College
South Bend, IN03-2007
Associate of Science - Medical Assisting
Michiana College
South Bend, IN10-2003
Skills
- Patient education
- Injury prevention
- Care planning
- Health management
- Compliance management
- Quality assurance
- Risk assessment
- First aid certification
- AED operation
- Staff training
- Staff supervision
- Performance evaluation
- Patient advocacy
- Process improvement
- Data analysis
- Program evaluation
- Strategic planning
- Problem-solving
- Analytical skills
- Analytical thinking
- Organizational skills
- Team collaboration
- Team leadership
- Teamwork
- Adaptability and flexibility
- Reliability
- Effective communication
- Task prioritization
- Interpersonal skills
- Continuous improvement
Timeline
Director of Health & Wellness
Chandler Place Senior Living
08.2025 - Current
MDS Coordinator
Chateau Rehabilitation & Healthcare Center
11.2024 - 08.2025
Director of Nursing
Green Oaks of Goshen
01.2024 - 11.2024
Licensed Practical Nurse, Primary Care
Kosciusko Medical Group
09.2011 - 10.2023
Diploma in Practical Nursing - Practical Nursing
Brown Mackie College
Associate of Science - Medical Assisting
Michiana College