Nicole Redfield
Billings,MT
Summary
Compassionate case manager known for conducting thorough assessments and developing tailored support plans. Skilled in community resource coordination and effective communication, driving positive client engagement and improved care outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Case Manager
Intermountain Healthcare
02.2020 - Current
- Facilitated teamwork among diverse healthcare professionals to improve patient care outcomes.
- Conducted comprehensive evaluations to identify patient needs and implemented targeted interventions to enhance care.
- Tracked and evaluated case progress to maintain compliance with established treatment protocols.
- Facilitated crisis intervention strategies to assist patients in overcoming multifaceted difficulties.
Family Support Assistant Manager/Mental Health Case Manager
Youth Dynamics
01.2007 - 01.2020
- Assessed family needs to develop tailored support plans for youth and families.
- Coordinated community resources to enhance service delivery and improve access for clients.
- Facilitated workshops on parenting skills, enhancing family engagement and communication strategies.
- Monitored client progress, providing feedback to adjust support strategies effectively.
Education
Bachelor of Science - Human Services
Montana State University of Billings
05-2007
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Client advocacy
- Care coordination
- Community resources
- Critical thinking
- Emotional awareness
- Case needs assessment
- Patient assessment
Certification
- Family Violence Task Force Training - 9/26/2013 to 9/27/2013
- Understanding People with Dual Diagnoses Training - 9/10/2012
- Certified Training
Children Mental Health Bureau for Wraparound Facilitation - June 28th & 29th, July 12th &13th
- Certified Enterprise Care Management Conference - 10/9/2025
Timeline
Case Manager
Intermountain Healthcare
02.2020 - Current
Family Support Assistant Manager/Mental Health Case Manager
Youth Dynamics
01.2007 - 01.2020
Bachelor of Science - Human Services
Montana State University of Billings