Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Redmon

Concord,NC

Summary

Proven achiever in sales and customer relations, I excelled at Teksystems - Intuit by significantly boosting sales revenue through expert client engagement and personalized service. As a Licensed Healthcare Agent/Supervisor at TTEC- United HealthCare, I led operations, enhancing team productivity by over 20% and mastering CRM software, demonstrating resilience under pressure.

Overview

12
12
years of professional experience

Work History

LDR Sales Agent

Teksystems - Intuit
03.2024 - Current
  • Developed strong relationships with clients through excellent customer service
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Explained features and advantages of [Type] products or services to promote sales.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Increased sales revenue by consistently meeting and exceeding sales targets.

Licensed Healthcare Agent/Supervisor of Operations

TTEC- United HealthCare
08.2012 - 01.2024
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Use Salesforce to process benefit transactions.
  • Contributed to the team''s sales goals by consistently meeting or exceeding monthly quotas for new enrollments.
  • Maintained detailed knowledge of various healthcare policies, enabling effective guidance for clients seeking specific plan features or benefits.
  • Assisted clients in selecting appropriate healthcare plans based on individual needs and preferences.
  • Utilized analytical skills to assess individual client needs accurately, tailoring customized solutions that met their unique requirements.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Education

GED -

Rowan Cabarrus Community College
Concord, NC

Skills

  • Client Relations
  • Customer Assistance
  • Sales Training
  • Technical Support
  • Call Control
  • Resilience Under Pressure
  • Objection handling
  • CRM Software Usage
  • Building rapport
  • Contract Preparation
  • Performance Tracking
  • Consultative Selling
  • Sales expertise
  • Product and service knowledge

Timeline

LDR Sales Agent

Teksystems - Intuit
03.2024 - Current

Licensed Healthcare Agent/Supervisor of Operations

TTEC- United HealthCare
08.2012 - 01.2024

GED -

Rowan Cabarrus Community College

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Nicole Redmon