Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nicole Reid

Clinton Township,MI

Summary

Motivated professional with a strong work ethic and adaptability. Proven ability to master new skills quickly and work effectively without supervision. Organized and proactive, with excellent time management and communication skills. Committed to contributing to team success and supporting organizational objectives.

Overview

19
19
years of professional experience

Work History

Housekeeping Supervisor

Daxton Hotel
Birmingham, MI
04.2023 - 08.2024
  • Supervised daily housekeeping operations to maintain high cleanliness standards.
  • Conducted regular inspections of guest rooms and common areas for quality assurance.
  • Coordinated scheduling to ensure optimal shift coverage across all shifts.
  • Maintained accurate records of room assignments and special guest requests.
  • Collaborated with maintenance teams to report and resolve facility issues promptly.
  • Managed inventory of supplies for efficient stock placement.
  • Engaged with front desk staff to facilitate timely responses to guest requests.
  • Provided performance feedback to employees, identifying improvement areas and recognizing achievements.

Housekeeping Supervisor

Tru By Hilton
Chesterfield, MI
12.2022 - 04.2023
  • Supervised daily housekeeping operations to maintain rigorous cleanliness standards.
  • Trained staff in efficient cleaning techniques and safety protocols.
  • Coordinated with maintenance team to swiftly resolve repair issues.
  • Scheduled employee shifts based on hotel occupancy levels for optimal staffing coverage.

Houskeeper

LaQuinta Inn & Suits
Sterling Heights, MI
10.2022 - 12.2022
  • Maintained high cleanliness standards by cleaning guest rooms and public areas.
  • Adhered to safety protocols for responsible use of cleaning chemicals and equipment.
  • Provided friendly service while interacting with guests during room preparations.

Housekeeper

Macomb McClaren Hospital
Mount Clemens, MI
10.2021 - 11.2022
  • Ensured cleanliness of patient rooms and common areas throughout facility.
  • Disinfected surfaces to maintain a safe environment for patients and staff.
  • Adhered to safety protocols while effectively using cleaning chemicals and equipment.

Housekeeper

Boulevard Manor Skilled Nursing Facility
Detroit, MI
03.2014 - 12.2020
  • Ensured cleanliness of patient rooms and common areas throughout facility.
  • Disinfected surfaces to maintain a safe environment for patients and staff.
  • Managed laundry services, including washing, folding, and delivering linens.
  • Adhered to safety protocols while effectively using cleaning chemicals and equipment.

Appointment Setter

Finacial Services of America
Warren, MI
02.2006 - 05.2012
  • Scheduled client appointments for financial planning consultations based on availability.
  • Communicated promptly with clients to confirm and reschedule meetings.
  • Collaborated with financial advisors to enhance appointment-setting efficiency.
  • Developed scripts to improve client communication strategies.
  • Trained new staff on appointment-setting procedures and best practices.
  • Maintained professionalism while resolving challenging customer situations.

Education

Certificate of Technical Studies - Pharmacy Technician

Crockette Career Training
Detroit, MI
10-2023

Certificate of Technical Studies - Nursing Assisant

Greater Horizon Training Institute
Detroit, MI
02-2014

Some College (No Degree) - Hospitality Administration And Management

Macomb Community College
Clinton Township, MI

Skills

  • Microsoft Excel
  • Microsoft Word
  • HMS hotel system
  • Supply inventory management
  • Staff training and development
  • Interdepartmental collaboration
  • Guest relations, customer service

References

References available upon request.

Timeline

Housekeeping Supervisor

Daxton Hotel
04.2023 - 08.2024

Housekeeping Supervisor

Tru By Hilton
12.2022 - 04.2023

Houskeeper

LaQuinta Inn & Suits
10.2022 - 12.2022

Housekeeper

Macomb McClaren Hospital
10.2021 - 11.2022

Housekeeper

Boulevard Manor Skilled Nursing Facility
03.2014 - 12.2020

Appointment Setter

Finacial Services of America
02.2006 - 05.2012

Certificate of Technical Studies - Pharmacy Technician

Crockette Career Training

Certificate of Technical Studies - Nursing Assisant

Greater Horizon Training Institute

Some College (No Degree) - Hospitality Administration And Management

Macomb Community College