Nicole Reis
Turlock ,California
Summary
Adaptable healthcare professional with a background in unit clerking, patient care coordination, and home care support. Recognized for effective communication, referral handling, and maintaining HIPAA compliance. Focused on accurate documentation, smooth scheduling, and a positive patient experience.
Overview
12
12
years of professional experience
Work History
Patient Services Coordinator
ComforCare
Modesto
03.2026 - Current
- • Supported client visit scheduling and caregiver shift coordination for ComForCare Home Care Services.
- • Answered incoming calls and routed questions from clients, families, and referral sources.
- • Updated client records in scheduling and care coordination systems.
- • Prepared start-of-care paperwork and intake documents for new home care cases.
- Managed start-of-care paperwork and intake documents for new clients in home care services.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
- Updated patient demographic information in EHR system.
- Organized and maintained patient charts with proper classification and filing systems.
- Registered new patients in accordance with HIPAA guidelines.
Patient Care Coordinator
Golden Bear Physical Therapy
Atwater, CA
01.2018 - 10.2021
- Welcomed patients and facilitated efficient front desk check-in and check-out processes.
- Managed phone inquiries from patients, directing questions to therapists and clinic staff to enhance communication.
- Coordinated follow-up visits and scheduled patient appointments.
- Prepared intake paperwork for new and returning therapy patients.
- Collected patient forms and updated electronic medical records.
- Verified insurance coverage and authorization to ensure smooth processing of physical therapy visits.
- Supported billing, referrals, and daily clinic workflow coordination.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Unit Clerk
Brandel Manor
Turlock
01.2015 - 12.2018
- Answered calls and routed messages to nursing staff.
- Scheduled appointments and coordinated daily unit communications.
- Organized and filed medical records systematically to ensure easy access by healthcare professionals. and updated resident information.
- Processed admissions, transfers, and discharge documents.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Scanned documents into computer databases for storage purposes.
- Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
Education
Medical Assistant Certificate - Medical Assistant/ Back Office
Kaplan College
Salida, CA10-2012
Skills
- Patient intake
- Appointment scheduling
- Insurance verification
- Patient registration
- Referral management
- Electronic charting
- HIPAA compliance
- Patient support
- Strong organization
- Attention to detail
- Time management
- Effective communication
Timeline
Patient Services Coordinator
ComforCare
03.2026 - Current
Patient Care Coordinator
Golden Bear Physical Therapy
01.2018 - 10.2021
Unit Clerk
Brandel Manor
01.2015 - 12.2018
Medical Assistant Certificate - Medical Assistant/ Back Office
Kaplan College