Nicole Rene
Middletown,USA
Summary
A meticulous and collaborative professional with over 20 years of comprehensive administrative experience within correctional institutions. Exhibits a proven capability to oversee operational activities and effectively implement essential functions that enhance employee engagement and contribute to organizational success while maintaining high accuracy and ensuring rigorous compliance with process standards among staff.
Overview
25
25
years of professional experience
Work History
Deputy Warden - Level II
New York City Department of Corrections
05.2016 - 10.2021
- Oversaw budget management and implemented departmental initiatives, resulting in a 40% reduction in overtime through strategic planning and efficient resource allocation.
- Supervised the performance of over 800 employees and managed more than 1,000 offenders, thereby ensuring operational efficiency and compliance.
- Fostered robust labor relations and facilitated constructive dialogues with labor unions.
- Acted as Project Manager for various initiatives while collaborating with internal stakeholders.
- An onboarding specialist with a demonstrated history of designing and executing highly effective onboarding processes, proficient in decreasing new hire ramp-up time by 30%.
- Conducted orientation sessions for more than 100 new hires, enhancing initial job performance through targeted training initiatives.
- Attained a 95% satisfaction rate and elevated comprehension of compliance and policies.
- Established a comprehensive database of prospective candidates, leading to a 20% enhancement in recruitment efficiency.
- Managed and oversaw all aspects of employee leave programs, including FMLA, ADA accommodations, and disability, ensuring compliance with federal, state, and local laws and maintaining detailed records of leave requests and approvals.
- Conducted thorough investigations into allegations of misconduct and policy violations, maintaining impartiality while investigating employee complaints, including interviews with the involved parties and witnesses to guarantee accountability.
- Established and enforced appropriate disciplinary measures at all organizational levels when warranted.
- Supervised a team responsible for investigating staff misconduct, ensuring that all inquiries were conducted meticulously, equitably, and impartially, thereby promoting integrity and accountability.
- Ensured adherence to correctional facility regulations while resolving conflicts between the staff and inmates.
- Monitored operational elements, including staff performance and inmate activities, significantly contributing to the facility's overall efficiency.
- Conducted comprehensive risk assessments to identify potential threats, address security concerns, and execute thorough investigations into incidents, ensuring accurate documentation and follow-up actions were performed.
- Collaborated with personnel from the Department of Education to deliver educational services to incarcerated young adults.
Assistant Deputy Warden - Level I
New York City Department of Corrections
07.2014 - 05.2016
- Oversaw the implementation of surveillance activities, conducted interrogations, and evaluated public and agency records.
- Analyzed reports and proposals related to administrative actions, employing analytical skills to advocate for improvements in investigations.
- Directed inquiries into incidents of corruption, misconduct, and violations involving officials and employees, ensuring the preservation of facility security.
- Demonstrated effective decision-making abilities in high-pressure situations by prioritizing tasks and addressing emergencies promptly.
- Enhanced security protocols through the application of stringent measures and regular inspections, managing daily operations while ensuring compliance among staff members.
- Collaborated with the Investigation Division and the Department of Investigation to establish partnerships aimed at improving investigative efficiency.
Captain (Discharge Coordinator Liaison for Immigration Customs Enforcement)
New York City Department of Corrections
07.2013 - 07.2014
- Served as a liaison for the department by facilitating communication with federal personnel to ensure the timely receipt of all relevant documentation.
- Oversaw and conducted comprehensive screenings and reviews of pertinent inmate records to determine discharge eligibility.
- Coordinated the discharge process with multiple facilities to ensure effective communication.
- Engaged in productive interactions with departmental Commanding Officers, executive staff, court personnel, and various external agencies, including city and federal organizations.
- Successfully resolved conflicts related to discharges across different facilities.
- Improved the efficiency of the discharge process by implementing electronic record-keeping systems to monitor essential information.
- Conducted thorough audits of various facilities within the department.
- Collaborated with the Legal Division to provide confidential and relevant information.
Captain - Hospital Prison Ward
New York City Department of Corrections
03.2012 - 07.2013
- Collaborated extensively with mental health professionals to address the psychological needs of inmates experiencing distress, thereby promoting a secure and supportive environment conducive to recovery.
- Streamlined operational workflows by developing efficient systems for monitoring the progress of patients during their hospitalization.
- Ensured the punctual transportation of inmates to court appointments, medical consultations, and other off-site locations while strictly adhering to established security protocols.
- Reduced occurrences of misconduct by cultivating positive relationships with inmates and promptly addressing their grievances.
- Conducted regular inspections of the physical facilities within the unit, identifying maintenance or safety concerns requiring immediate remedial action.
- Utilized proficient conflict resolution skills to de-escalate tense situations among inmates or staff members, thus maintaining order within the facility.
- Improved patient satisfaction by providing comprehensive discharge instructions and resources for follow-up care.
Captain - Housing Area/Control Center
New York City Department of Corrections
07.2007 - 03.2012
- Assumed a significant role, overseeing correction officers and ensuring the care and custody of incarcerated individuals.
- Conducted comprehensive supervision of inmate activities, evaluated subordinates' work performance, and authorized search operations.
- Responded to emergencies, coordinated with personnel across all ranks, and managed inmate movement within the facility.
- In various specialized domains, including personnel, administration, the facility control room, and environmental health, roll call inspections were conducted to guarantee the proper performance of officers.
- Provided instruction to Officers and staff regarding the execution of their duties, undertook inspection tours, investigated inmate infractions and injury reports, and meticulously monitored diverse aspects of facility operations such as overtime expenditures, toxicology reports, absence control, and schedules.
- Conducted interviews with inmates to gather relevant information and evidence.
- Fostered communication between inmates and personnel to facilitate conflict resolution and address emerging issues.
- Secured crime scenes and regulated access to safeguard evidence from tampering or loss.
- Appeared in court to provide expert testimony during hearings, court proceedings, and under oath in criminal cases.
Correctional Officer - Executive Assistant to Commanding Officer
New York City Department of Corrections
12.2005 - 07.2007
- Managed telephonic communications, extended greetings to visitors, and oversaw postal correspondence in a proficient manner.
- Strategically planned and organized meetings and appointments, while ensuring meticulous documentation of minutes during such gatherings.
- Responsively addressed electronic communications and telephone inquiries, preparing and disseminating official correspondence.
- Received, categorized, and appropriately distributed incoming mail.
- Engaged in the drafting, editing, and formatting of various documents, including reports, presentations, and spreadsheets.
- Maintained comprehensive databases of contacts, employee records, and inventory lists with accuracy.
- Prepared and submitted expense reports, conducted verifications of cost centers, and updated pertinent spreadsheets accordingly.
- Provided assistance with event planning and ensured attendance at scheduled events.
- Organized and upheld an efficient filing system.
- Processed expense reports and invoices with due diligence.
- Handled sensitive information with strict confidentiality.
Correctional Officer
New York City Department of Corrections
06.2000 - 12.2005
- Conducted inspections of designated areas to identify potential safety and security threats while searching for contraband.
- Successfully mitigated inmate altercations through the consistent enforcement of established regulations.
- Prevented the introduction of contraband by performing comprehensive cell searches and conducting thorough visitor screenings.
- Maintained detailed records pertaining to incidents, medical concerns, and daily activities.
- Collaborated with fellow officers to promote a secure environment.
- Methodically inspected locks, window bars, doors, and gates to prevent possible escapes.
- Supervised inmates during visits, mealtimes, recreational activities, phone calls, and showers.
- Facilitated the transportation of inmates to court hearings and medical appointments.
- Provided assistance and guidance to inmates in their daily activities.
- Conducted regular patrols, head counts, and roll calls.
- Processed incoming inmates and managed their initial integration and release procedures.
Community Associate
New York City Department of Probation
05.1996 - 05.2000
- Provided administrative support to probation officers and the department, encompassing a comprehensive range of responsibilities, including maintaining confidential records, preparing official documents, and assisting the public.
- Oversaw all case files, scheduled appointments, updated records, and facilitated communication with various agencies.
- Additionally, welcomed visitors, responded to telephone inquiries, and directed individuals to the appropriate personnel.
- Duties included maintaining and updating records related to court costs, community service, and probation fees, as well as the management of correspondence with the court and other agencies.
- Conducted file and record searches to facilitate the documentation pertinent to tracking probation status, transfers, and associated services.
- Assisted in investigations, compiled criminal histories, and coordinated with agencies as necessary.
Education
John Jay College of Criminal Justice of The City University of New York
Skills
- Administrative Oversight
- Staff Training
- Budget Management
- Crisis Management
- Time Management
- Decision Making
- Team Leadership
- Computer Literacy
- Inmate Supervision
- Weapons Handling
- Report Writing
- Handberry Trained
Timeline
Deputy Warden - Level II
New York City Department of Corrections
05.2016 - 10.2021
Assistant Deputy Warden - Level I
New York City Department of Corrections
07.2014 - 05.2016
Captain (Discharge Coordinator Liaison for Immigration Customs Enforcement)
New York City Department of Corrections
07.2013 - 07.2014
Captain - Hospital Prison Ward
New York City Department of Corrections
03.2012 - 07.2013
Captain - Housing Area/Control Center
New York City Department of Corrections
07.2007 - 03.2012
Correctional Officer - Executive Assistant to Commanding Officer
New York City Department of Corrections
12.2005 - 07.2007
Correctional Officer
New York City Department of Corrections
06.2000 - 12.2005
Community Associate
New York City Department of Probation
05.1996 - 05.2000
John Jay College of Criminal Justice of The City University of New York
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