Versatile and dedicated, I excelled at The Haskell Company by streamlining administrative processes, enhancing executive productivity by 30%. My background spans compassionate caregiving, including specialized care for mentally challenged elderly, to driving sales and supervising call center operations. Expert in meal preparation and safety awareness, I blend meticulous organizational skills with empathetic client engagement to achieve exceptional outcomes.
Hi, I’m
Nicole Revell
Sales, Administration Assistant extremel knowledgeable with healthcare
Daytona Beach,Florida
Summary
Overview
20
years of professional experience
Work History
Self-employeed
Private Duty Caretaker For Mentally Challenged Elderly
07.2014 - 07.2023
Job overview
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Coordinated with healthcare professionals to provide comprehensive care for residents.
- Developed personalized care plans, addressing unique needs of each resident.
- Conducted daily health checks on residents, providing peace of mind for families.
- Managed medication schedules for residents to ensure timely and accurate administration.
- Managed medication schedules and refills, ensuring adherence to prescribed treatments and therapies.
- Enhanced residents' quality of life by organizing weekly social activities and outings.
Metabolic Research Center
Sales Associate
07.2003 - 12.2012
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Used in-store system to locate inventory and place special orders for customers.
GSI
Call Center Supervisor
02.2005 - 02.2012
Job overview
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Implemented data-driven decision-making processes, analyzing key performance indicators to identify areas for improvement.
Education
Eastern Florida State CollegeCocoa, FL
AA
04.2024
University Overview
Timeline
Private Duty Caretaker For Mentally Challenged Elderly
Self-employeed
07.2014 - 07.2023
Call Center Supervisor
GSI
02.2005 - 02.2012
Sales Associate
Metabolic Research Center
07.2003 - 12.2012
Eastern Florida State College
AA
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