Nicole Richmond
Fort Worth,TX
Summary
Detail-oriented and analytical Fraud Specialist with a solid understanding of fraud schemes and methodologies. Proficient in identifying red flags, conducting thorough investigations, and implementing robust fraud prevention strategies. Possesses excellent communication skills and a strong commitment to safeguarding the financial interests of organizations and their clients.
Overview
9
9
years of professional experience
Work History
Fraud Specialist
UnitedHealth Group
04.2016 - 07.2023
- Conducted in-depth analysis and investigations of suspected fraudulent activities within the organization.
- Collaborated with cross-functional teams to develop and implement fraud prevention measures and strategies.
- Utilized data analysis and statistical tools to identify patterns and trends indicative of fraudulent behavior.
- Assisted in the development and enhancement of fraud detection models and algorithms.
- Prepared detailed reports on fraud findings and recommended appropriate actions to mitigate risks.
- Worked closely with law enforcement agencies to support criminal investigations and facilitate prosecutions.
- Conducted regular fraud awareness training sessions for employees to foster a culture of vigilance and compliance.
Fraud Analyst
CO-OP Financial Services
04.2014 - 04.2016
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Assisted in the development and implementation of fraud detection and prevention strategies.
- Conducted real-time monitoring of transactions to identify and prevent fraudulent activities.
- Utilized fraud monitoring tools and systems to assess risks and escalate suspicious cases.
- Investigated chargebacks, disputed transactions, and account discrepancies to determine fraudulent intent.
- Collaborated with the legal team to gather evidence and prepare documentation for potential legal actions.
- Maintained up-to-date knowledge of fraud trends and evolving fraud techniques.
- Acted as a subject matter expert on fraud-related matters and provided guidance to other team members.
Education
Bachelor of Science - Data Management Technology
The University of Texas At Arlington
Arlington, TX06.2012
Skills
- Victim Assistance
- VIP Customer Support
- Program Promotion
- Funding Procedures
- Fraud Investigation and Analysis
- Data Analysis and Statistical Tools (eg, Excel, SAS, Tableau)
- Fraud Detection Systems and Software
- Risk Assessment and Mitigation
- Fraud Awareness Training
- Fraudulent Transaction Monitoring
- Collaboration and Teamwork
- Problem-Solving and Decision-Making
- Communication and Report Writing
Timeline
Fraud Specialist
UnitedHealth Group
04.2016 - 07.2023
Fraud Analyst
CO-OP Financial Services
04.2014 - 04.2016
Bachelor of Science - Data Management Technology
The University of Texas At Arlington
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