Nicole Ridley
Houston,TX
Summary
Team player who is always open to new ideas and love thinking outside the box. Polite and professional worker. Successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
21
21
years of professional experience
Work History
Case Manager
Arrow Child and Family Ministries
Sugarland, TX
07.2020 - Current
- Over five years of experience in working with children and families Authorized to work in the US for any employer Work Experience Case Manager
- Visit homes of foster children monthly depending on their level of care
- If they are Specialized there would be two visits during the month
- Complete monthly reports for the children
- Complete ISP’s (Individualized Service Plans)
- Keep the foster parents binder and children’s binder updated on a monthly basis
- Communicate with foster parents when needed
- Have monthly meetings with the supervisor
- Comply with State Standards
- Case load of 27
- Attend court hearings
- Notarize documents for incoming employees and adoption court papers
Call Center Representative/Customer Service
Chase Bank
Houston, TX
01.2017 - 03.2019
- Took about 80-100 calls per day well depending on the service levels
- Made sure to treat all customers with respect, made sure that the customer was heard and assisted them to the best of my knowledge
- Establish a connection with each customer
- Took responsibility and making sure that all customers needs were met
Youth Mentor Volunteer
Men Aspiring Leaders Through Education, After School Program
Houston, TX
01.2010 - 01.2012
- Talk to young men about the importance of education and staying off the street
- Volunteer
- Volunteered for City of Houston Mayor's
Administrative Assistant
Prairie View A&M University Library
Prairie View, TX
01.2003 - 01.2005
- Answer the phones
- Set up meetings
- Maintained calander
- Help with the budget
- Maintained files
Volunteer Coordinator
Work Source Solutions
01.2003 - 01.2004
- Answer phones
- Sat in on interviews with clients
- Maintained case files
- Help clients with their resume and register for trade classes
Education
MS - Counseling/Child And Family Services
Prairie View A & M University
Prairie View, TX12.2011
Bachelors of Science - Family And Community Services
Prairie View A&M University
Prairie View, TX12.2009
Skills
- 2009 Skills
- Customer Service
- Call Center
- CSR
- Additional Information SKILLS
- And CAPABILITIES:
- Efficient in
- Microsoft Office Suite: Word, Excel, and PowerPoint
- Team player who is goal oriented, yet self reliant on individual projects
- Creative, Hardworking, Flexible & Highly Resourceful
Additional Information
- Other: , I am currently and Notary Signing Agent
Timeline
Case Manager
Arrow Child and Family Ministries
07.2020 - Current
Call Center Representative/Customer Service
Chase Bank
01.2017 - 03.2019
Youth Mentor Volunteer
Men Aspiring Leaders Through Education, After School Program
01.2010 - 01.2012
Volunteer Coordinator
Work Source Solutions
01.2003 - 01.2004
Administrative Assistant
Prairie View A&M University Library
01.2003 - 01.2005
MS - Counseling/Child And Family Services
Prairie View A & M University
Bachelors of Science - Family And Community Services
Prairie View A&M University
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