Nicole Riggen
Dana,IN
Summary
Hello! I have been with Fifth Third Bank for 7 1/2 years! I have loved each role that I have been in! I discovered when I was an ACM that operations was where I found my joy at work. I truly enjoy all things operations and love to find new ways to spread information about new processes, goals, etc! I strive daily to be proactive, organized, and to make a difference! I love coaching and explaining the why. I am always striving to find the best ways to communicate effectively. I also thoroughly enjoy problem solving and love the challenges that are presented from time to time! :)
Overview
8
8
years of professional experience
Work History
Financial Center Manager I
Fifth Third Bank
01.2024 - Current
- Enhanced customer satisfaction with exceptional service, relationship building, and personalized banking solutions.
- Fostered a positive work environment that encouraged collaboration, open communication, and continuous learning among team members.
- Managed risk effectively through strict compliance with corporate policies, procedures, and regulatory requirements.
- Coordinated community outreach events to strengthen brand presence locally while establishing meaningful connections within the area served.
- Monitored key performance indicators to identify areas of improvement and implement corrective actions accordingly.
Financial Center Manager Associate
Fifth Third Bank
01.2023 - 01.2024
- Streamlined operations for increased efficiency through process optimization and workflow management.
- Maintained up-to-date knowledge of industry trends and regulatory changes, ensuring the financial center consistently operated in compliance with all relevant guidelines.
- Fostered a positive work environment that encouraged collaboration, open communication, and continuous learning among team members.
- Coordinated community outreach events to strengthen brand presence locally while establishing meaningful connections within the area served.
Assistant Center Manager
Fifth Third Bank
03.2022 - 12.2022
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Participated in regional network meetings to stay current on industry trends and best practices in management techniques.
- Evaluated employee performance against established benchmarks for continuous improvement opportunities.
- Established positive relationships with local organizations, increasing partnership opportunities for the center''s benefit.
- Mentored junior staff members to foster professional growth within the organization''s talent pool.
Personal Banker I
Fifth Third Bank
05.2021 - 03.2022
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Customer Service Representative
Fifth Third Bank
04.2017 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Northview High School
Brazil05.2008
Skills
- Team coaching
- Operations Management
- Team Development
- Document Preparation
- Cash Flow Management
- Work Delegation
- Relationship Management
Timeline
Financial Center Manager I
Fifth Third Bank
01.2024 - Current
Financial Center Manager Associate
Fifth Third Bank
01.2023 - 01.2024
Assistant Center Manager
Fifth Third Bank
03.2022 - 12.2022
Personal Banker I
Fifth Third Bank
05.2021 - 03.2022
Customer Service Representative
Fifth Third Bank
04.2017 - 05.2021
High School Diploma -
Northview High School
Similar Profiles
Kelly NormanKelly Norman
Financial Center Manager at Fifth Third BankFinancial Center Manager at Fifth Third Bank
Gina PooleGina Poole
Lead Project Manager at Fifth Third BankLead Project Manager at Fifth Third Bank
Jack CulbertsonJack Culbertson
Audit Associate II - Mortgage Lending and Sales at Fifth Third BankAudit Associate II - Mortgage Lending and Sales at Fifth Third Bank
Darrial ThompsonDarrial Thompson
Homeowners Assistant Specialist at Fifth Third BankHomeowners Assistant Specialist at Fifth Third Bank
Meleisha UmbargerMeleisha Umbarger
Dance Instructor at Vicki WestDance Instructor at Vicki West