Nicole Rivera
Chicago,United States
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Dedicated Clerk assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Office Clerk Assistant
Chicago Public Schools CPS
Chicago, IL
02.2016 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Met challenging quotas for productivity and accuracy of work.
- Pulled documentation and organized files for review.
- Maintained and updated office records, both digital and physical.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Collaborated with various departments to complete assigned tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Delivered clerical support by handling range of routine and special requirements.
- Monitored security to help maintain equipment, data and information safety.
- Assisted with onboarding of new employees.
- Edited documents to keep company materials free of grammar errors.
Cashier
Jewels Osco
Chicago, IL
03.2008 - 07.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Tallied cash drawer at beginning and end of each work shift
- Performed cash, card and check transactions to complete customer purchases
- Operated cash register to record transactions accurately and efficiently
- Handled cash with high accuracy and took care to check bills for fraud
- Lifted up to 50 pounds at once
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Clerk
Country And Sol Mortgage
Chicago, IL
01.1998 - 10.2003
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Processed documents and materials to disseminate information to appropriate parties.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
Funeral Home Assistant
Anderson Funeral Home
Chicago, IL
05.1998 - 12.2002
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel
- Supported funeral director with all facets of funeral service coordination
- Arranged floral tributes and lights around caskets in visitation rooms and chapels
- Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families
- Transported caskets from morgue to reserved rooms to prepare caskets for viewing
- Greeted funeral guests and coordinated seating
- Provided personal assistance, emotional support and personal care to clients
- Carried flowers to hearses or limousines for transportation to churches and places of interment
- Set up flowers, opened and closed caskets and acted as pallbearer
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members
- Carried flowers to hearses or limousines for transportation to places of interment
- Closed caskets at appropriate point in services
Education
Short Term Approval - Paraprofessional Educator License Code STA
Paraprofessional Educator
Medical Assistant Certificate - Medical Assisting
Illinois School of Health Careers - Chicago
Chicago, IL09.2007
High School Diploma -
Lincoln Park High School
Chicago, IL06.2002
Skills
- Records Preparation
- Paperwork and Documentation
- Office Equipment
- Taking Messages
- Office Organization
- Telephone Answering
- Office Reception
- Cash Register Operations
Certification
- CMA - Certified Medical Assistant
- Paraprofesional License
Languages
Spanish
Native or Bilingual
Timeline
Office Clerk Assistant
Chicago Public Schools CPS
02.2016 - Current
Cashier
Jewels Osco
03.2008 - 07.2013
Funeral Home Assistant
Anderson Funeral Home
05.1998 - 12.2002
Clerk
Country And Sol Mortgage
01.1998 - 10.2003
Short Term Approval - Paraprofessional Educator License Code STA
Paraprofessional Educator
Medical Assistant Certificate - Medical Assisting
Illinois School of Health Careers - Chicago
High School Diploma -
Lincoln Park High School