Daybelis Diaz De La Cruz
Bronx,NY
Summary
Organized Office Clerk Assistant experienced in administrative support and customer service within medical and retail environments. Improved office efficiency and productivity through effective document management and proactive communication. Delivered exceptional service by managing patient scheduling and front desk operations, while ensuring accuracy in data entry and resolution of customer inquiries.
Overview
16
16
years of professional experience
Work History
Office Clerk Assistant
Dr Julio Ramirez MD
The Bronx, New York
04.2023 - 09.2026
- Scheduled patient appointments and managed daily calendar to ensure smooth medical office visits.
- Supported Dr Julio Ramirez MD front desk with patient check-in and check-out.
- Answered phone calls and relayed messages to staff and patients.
- Verified insurance details and prepared referral paperwork to facilitate patient services.
- Entered patient information into office systems with careful data accuracy.
- Assisted medical staff with clerical tasks and managed office supply requests to support operational efficiency.
- Set up conference calls between clients and other departments within the organization.
- Revised employee documentation to ensure accuracy and compliance.
Customer Service Representative
WholeFoods Amazon
New York, NY
03.2025 - 06.2026
- Assisted Whole Foods Market and Amazon customers with orders, returns, and product questions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer issues using POS systems, refund policies, and store procedures.
- Guided shoppers through Amazon pickup, delivery, and order status concerns.
- Answered customer inquiries and provided accurate information regarding products and services.
- Handled phone and in-person inquiries with clear, professional service.
- Processed exchanges, credits, and damaged item claims with care and accuracy.
- Communicated with store teams to locate products and support customer requests.
Back of house kitchen cook
Bluestone Lane Café
New York, NY
09.2021 - 03.2025
- Supported food preparation on the line during peak shifts to ensure timely service.
- Prepared ingredients according to specific recipes for food preparation.
- Ensured cleanliness of front area through consistent tidying and organization for optimal customer experience.
- Verified expiration dates on food items to ensure safety and quality. on products to ensure safety and quality for customers. to ensure freshness and safety. of each product that are up to date.
- Maintained cleanliness in the front area by regularly tidying and organizing.
- Answered customer inquiries about menu items to enhance dining experience.
Clerical Aide
Dept. Of Sanitation
New York, NY
06.2019 - 12.2022
- Scheduled office appointments and updated daily calendars.
- Organized and maintained files for easy access and retrieval. and a log of participant sheets.
- Processed sanitation forms and maintained departmental records.
- Facilitated new hire orientation and job training workshops to support employee onboarding.
- Entered data into sanitation tracking systems and databases.
- Responded to resident calls regarding sanitation requests and complaints from residents about sanitation requests and complaints.
- Prepared correspondence for sanitation supervisors and field crews.
- Streamlined organization of mail, supplies, and clerical paperwork for efficient department operations.
- Responded to inquiries regarding the JTP program to provide accurate information.
Clerical Assistant
Dental Oral Surgery
New York, NY
07.2017 - 05.2019
- Managed patient scheduling for dental oral surgery appointments and follow-up visits.
- Verified insurance information and processed patient paperwork for dental visits.
- Prepared patient charts, forms, and records for oral surgery procedures.
- Assisted clinical staff with patient intake and treatment room preparation.
- Organized and filed confidential records to protect patient privacy. Maintained organized office documentation.
- Purchased office supplies to maintain stock levels for daily operations. to ensure availability for daily operations. and supported daily clerical operations for oral surgery team.
- Assisted with various special projects to enhance team operations.
- Performed data entry tasks with accuracy and speed.
- Created reports and documentation containing sensitive data to support clinical decision-making and operational needs.
- Answered multi-line telephone system and routed calls to appropriate personnel.
Assistant
Dr. Jaime G. Gutierrez
Bronx, NY
01.2014 - 06.2017
- Coordinated executives' schedules to optimize time management and prioritize key appointments.
- Assisted with insurance forms, referrals, and authorization paperwork.
- Maintained confidential office documents and patient information accurately.
- Coordinated follow-up communication with patients and outside providers.
- Organized front desk workflow and supported smooth office operations.
- Oversaw daily scheduling for executive, ensuring timely appointments.
- Prepared invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.
Cashier
D' Agostino Supermarket
New York, NY
01.2016 - 10.2016
- Welcomed customers upon entry to the store entering the establishment
- Greeted shoppers and provided friendly service at checkout lanes
- Processed customer transactions using supermarket register and payment systems
- Handled cash, credit, and EBT payments with careful accuracy
- Issued receipts, refunds, credits and change due to customers.
- Placed groceries into bags efficiently at checkout and organized purchases for safe customer transport
- Resolved price checks and scanned items to ensure accurate transactions
- Bagged groceries and organized purchases for efficient customer transport
- Balanced cash drawer at the end of each shift to ensure accuracy and prepared end-of-shift register reports
Housekeeper
Pennsylvania Hotel
New York, NY
02.2015 - 12.2015
- Cleaned Pennsylvania Hotel guest rooms, hallways, and public areas following daily standards
- Cleaned and disinfected washrooms, laboratories, and bedrooms.
- Relocated equipment and furniture within designated areas to optimize space and accessibility.
- Collected and disposed of waste, ensuringa clean and sanitary environment for guests.
- Inspected rooms for damage, missing items, and maintenance needs before guest arrival
- Reported repair issues promptly to hotel management and maintenance staff
- Cleaned and polished furniture to maintain appearance and hygiene in hotel areas.
- Replenished towels and toiletries, maintaining readiness of cleaning carts for efficient housekeeping service.
Cashier
McDonald's Restaurants
New York, NY
12.2010 - 01.2015
- Greeted shoppers and provided friendly service at checkout lanes
- Processed customer transactions using supermarket register and payment systems
- Advised customers on suitable product choices based on their needs.
- Recorded customer orders accurately at the counter.
- Applied coupons, discounts, and promotions during checkout processing
- Placed food items neatly on a tray for service.
- Resolved price checks and scanned items in D'Agostino Supermarket aisles
- Balanced cash drawer and prepared end-of-shift register reports
Education
LICEO EXPERIMENTAL O&M -
ASA COLLEGE
NEW YORK, NEW YORKASA COLLEGE
SANTO DOMINGO, DOM.REPSkills
- Medical scheduling
- Appointment scheduling
- Patient intake
- Insurance verification
- Referral processing
- Records management
- Data entry
- Document filing
- Front desk operations
- Conference scheduling
- Office correspondence
- Time management
- Problem solving
- Detail orientation
- Professional communication
- Customer service
Timeline
Customer Service Representative
WholeFoods Amazon
03.2025 - 06.2026
Office Clerk Assistant
Dr Julio Ramirez MD
04.2023 - 09.2026
Back of house kitchen cook
Bluestone Lane Café
09.2021 - 03.2025
Clerical Aide
Dept. Of Sanitation
06.2019 - 12.2022
Clerical Assistant
Dental Oral Surgery
07.2017 - 05.2019
Cashier
D' Agostino Supermarket
01.2016 - 10.2016
Housekeeper
Pennsylvania Hotel
02.2015 - 12.2015
Assistant
Dr. Jaime G. Gutierrez
01.2014 - 06.2017
Cashier
McDonald's Restaurants
12.2010 - 01.2015
LICEO EXPERIMENTAL O&M -
ASA COLLEGE
ASA COLLEGE