Rebecca Marton

Managed coordination and dispatching of mobile imaging orders and assisted with in-clinic radiology orders to ensure timely and accurate service. My role includes verifying patient insurance coverage, including health insurance and workers’ compensation claims, and maintaining detailed and accurate records through an EMR system. Coordinated scheduling of appointments, performed high-volume data entry, and supported daily workflow operations to maintain service efficiency. Collected co-pays, managed cash box, and assisted with billing processes to ensure accurate documentation and timely claim submission. Provided front-office support by answering phones, routing calls, taking messages, and receiving packages to enhance communication and service delivery. Through this role, I have developed strong organizational, communication, and customer service skills while maintaining efficiency in a fast-paced medical environment.

• Coordinated patient appointments and managed scheduling efficiently.
• Oversaw medical records and ensured compliance with privacy regulations.
• Facilitated communication between healthcare providers and patients effectively.

I worked as a medical records clerk for a workers’ compensation law firm, where Requested and managed medical records for clients. Contacted medical facilities to obtain treatment records, following up to ensure accurate and timely receipt. Reviewed records for completeness, organized them within firm’s system, and arranged by date to support court proceedings. I also communicated with doctors’ offices to verify patient visits and assisted in making sure all documentation was properly prepared and available when needed. This role helped me build strong attention to detail, organization, and communication skills in a fast-paced legal environment.

• Managed patient medical records and ensured confidentiality compliance.
• Organized and maintained electronic health record systems for efficient access.
• Processed requests for medical records from patients and authorized personnel.

I greeted visitors upon arrival while checking them in to the correct departments.

Supplied visitors with general information about services and facilities.

Answered phone inquiries and took messages to ensure effective communication.

Conducted data entry for the Property Department to maintain up-to-date records.

• Greets visitors upon arrival, scheduling patients, answering phone calls and fielding them accordingly, addressing visitors' questions and needs, faxing and receiving patient documents, receiving office packages, taking prescription refills, collecting payments for insurances.
• Managed front desk operations and maintained appointment schedules for patients.
• Answered phone calls and directed inquiries to appropriate medical staff.
• Greeted patients warmly and ensured smooth check-in procedures.

• Answering incoming phone calls, assist customers on collecting payments for services, provide special promotions to help reduce monthly bill, offer better services for customers while maintaining low monthly bill. Multitask by hearing the customers' request and record information into database
• Addressed customer inquiries regarding services and account details.
• Provided tailored retention solutions to enhance customer satisfaction.
• Documented customer interactions using the CRM system for tracking purposes.

• Answer inbound phone calls, collect customers' payment information, assist in filing claims for broken, stolen, lost or malfunctioning cellular devices and tablets. Verify customer information and provide company policies.
• Assisted customers with inquiries and resolved issues efficiently.
• Managed customer accounts and processed order requests promptly.
• Collaborated with team members to enhance service delivery standards.

• Greet customers upon arrival, take orders while operating cash register, maintain front area organized and clean, restock beverages and salad bar items, run food to customers and clean ice cream machine.

• Greeted customers upon arrival, organized front end area, operated cash register, processed large bills and credit/debit card transactions, removed security tags, assisted customers with inquiries and locating items.