Nicole Roberts
Philadelphia,NY
Summary
Versatile professional with experience as a Home Health Aide, Sales Associate, and Certified Medical Coder. Proficient in patient care, maintaining safe environments, customer relationship building, and accurate medical coding. Bringing a dedication to improving patient quality of life, driving sales, and ensuring compliance with industry standards.
Overview
19
19
years of professional experience
Work History
Home Health Aide
Chosen Family Home Health Care
02.2023 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Sales Associate
Torrid LLC
09.2019 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
UPS Store
07.2015 - 12.2018
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
Certified Medical Coder
Injury Rehabilitation Centers of PA
06.2005 - 05.2016
- Improved accuracy of medical coding by thoroughly reviewing patient records and assigning correct codes for diagnoses and procedures.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Maintained compliance with industry regulations by staying up-to-date on the latest changes in medical coding guidelines and conventions.
- Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
- Recovered over one million dollars in reimbursement in the first month of being hired.
Certified Medical Coder
Fairmount Long-Term Care
10.2013 - 10.2014
- Improved accuracy of medical coding by thoroughly reviewing patient records and assigning correct codes for diagnoses and procedures.
- Protected patient confidentiality by adhering strictly to HIPAA regulations when handling sensitive information related to medical records, treatments, and diagnoses.
- Help to transition from paper health records to electronic health records.
Education
No Degree - Medical Billing And Coding
Devry University
Philadelphia06.2025
Medical Office And Accounts
Temple University
Philadelphia, PA2004
Some College (No Degree) - Medical Transcription And Insurance Billing
Allied Medical And Technical Institute
Forty Fort, PASkills
- Medical terminology expertise
- Professional ethics
- Medical abbreviations understanding
- Outpatient coding experience
- Data Entry
- Workflow Management
- Medical record security
Timeline
Home Health Aide
Chosen Family Home Health Care
02.2023 - Current
Sales Associate
Torrid LLC
09.2019 - Current
Sales Associate
UPS Store
07.2015 - 12.2018
Certified Medical Coder
Fairmount Long-Term Care
10.2013 - 10.2014
Certified Medical Coder
Injury Rehabilitation Centers of PA
06.2005 - 05.2016
No Degree - Medical Billing And Coding
Devry University
Medical Office And Accounts
Temple University
Some College (No Degree) - Medical Transcription And Insurance Billing
Allied Medical And Technical Institute
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