Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natalia Smith

West Palm Beach

Summary

Healthcare professional with extensive experience in medical reception and home health care. Demonstrated expertise in scheduling, billing, and maintaining patient confidentiality. Committed to enhancing patient care and operational efficiency through effective communication and collaboration. Strong organizational and customer service skills drive superior support for patients and healthcare providers.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Home Health Aide

Nautilus Senior Home Care
10.2022 - 01.2025
  • Assisted with activities of daily living such as mobility, dressing, grocery shopping, and personal hygiene.
  • Handled light housekeeping and prepared meals.
  • Maintained a safe environment for my patient.

Prior Authorization Specialist

Cohere Health
04.2020 - 10.2022
  • Collecting all the necessary documentation, contacting the client for additional information, and completion of the required prior authorization in order to proceed with testing.
  • Complete, timely, and accurate identification and submission of prior and retro authorization requests to the payors.
  • Interacts with clients, insurance companies, patients, and sales representatives, as necessary, to request for prior authorizations.
  • Responsible for documenting account activity, updating patient and claim information, and demonstrates proficiencies with the XIFIN billing system to ensure all functionalities are utilized for the most efficient processing of claims and identifies prior authorization trends and/or issues resulting in delayed claims processing.
  • Provides the highest level of customer service to internal and external clients.

Paratransit Driver

First Transit
03.2019 - 05.2021
  • Safely operated paratransit vehicles to transport clients with mobility challenges.
  • Assisted passengers in boarding and disembarking, ensuring comfort and safety.
  • Conducted pre-trip vehicle inspections to ensure operational readiness and compliance with regulations.
  • Maintained accurate records of daily routes, passenger counts, and incidents for reporting purposes.

Behavioral Health Technician

Adopt-A-Family/ Lewis Center
01.2017 - 03.2019
  • Observe patients, listen to their concerns, record their observations, and report to the behavioral health professionals about any unusual behavior.
  • Assist behavior analysts to implement behavior reduction and skill acquisition treatment plans.
  • Ensuring patients have a safe and supportive environment.
  • Diffusing situations in which patients wish to harm themselves or others.
  • Carrying out assessments and other administrative tasks.
  • Maintaining strict patient confidentiality.

Provider Service Representative

BroadPath
08.2016 - 01.2017
  • Gathering, reviewing, and verifying all pertinent information relating to participating healthcare providers.
  • Establishing and maintaining relationships with assigned healthcare providers through office visits, telephone calls, prompt resolution of issues, and excellent customer service.
  • Responding to direct and electronic questions from clients about rates, policies, referrals, and eligibility, handling telephone calls for the provider and member inquiries, and resolving complaints by the member and member representative.

Education

High School Diploma - undefined

Riviera Beach Preparatory Academy
Riviera Beach, FL
05.2015

Skills

  • Multi-tasking and flexibility
  • Telephone communication
  • Customer service excellence
  • Time management and organization
  • Attention to detail
  • Scheduling proficiency
  • Word processing skills
  • Professional demeanor
  • Medical billing and coding
  • Insurance verification expertise
  • Behavioral health knowledge
  • Medical receptionist duties
  • Medical terminology understanding
  • CPT coding proficiency
  • Home care assistance
  • Meal preparation skills
  • Childcare for children with autism

Certification

  • Certified Home Health Aide
  • RBT Certification
  • CPR Certification

Timeline

Home Health Aide

Nautilus Senior Home Care
10.2022 - 01.2025

Prior Authorization Specialist

Cohere Health
04.2020 - 10.2022

Paratransit Driver

First Transit
03.2019 - 05.2021

Behavioral Health Technician

Adopt-A-Family/ Lewis Center
01.2017 - 03.2019

Provider Service Representative

BroadPath
08.2016 - 01.2017

High School Diploma - undefined

Riviera Beach Preparatory Academy

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