Nicole Robles
Everett,WA
Summary
Talented Department Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Friendly Bartender with exceptional wine and spirit skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
14
14
years of professional experience
Work History
Liquor Manager
Safeway
03.2020 - Current
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Purchased beverage stock and handled all inventory needs.
- Oversaw selection, ordering and inventory controls of wine, and liquor program.
- Back up cashier
Bartender
Buzz Inn Steakhouse
09.2009 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
No Degree -
Mt. Vernon High School
Mount Vernon, WA2002
Skills
- Food Allergies
- Strategic Oversight
- Service Staff Support
- Facilities Planning
- Supply Ordering and Management
- Portion Sizes
- Clear and Professional Communication
- Employee Performance Evaluations
- Work under high stress level
- Experience with manual and electric pallet jack
- Pull tab experience
- Mediator
Timeline
Liquor Manager
Safeway
03.2020 - Current
Bartender
Buzz Inn Steakhouse
09.2009 - Current
No Degree -
Mt. Vernon High School
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