Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Nicole Rodgers

Mc Gee ,MO
Nicole Rodgers

Summary

Compassionate and dedicated CNA with experience at Cypress Point Nursing Home, skilled in clinical documentation and building patient trust. Enhanced patient satisfaction through emotional support and effective communication, ensuring dignity and comfort. Proven ability to multitask and organize care, fostering a positive environment for both patients and team members. Keeping patients health documented by keeping patients records safe through HIPPA.

Assistant manager at Subway

Professional with strong background in leadership and team management. I really prided myself on working hard and being trusted with the responsibilities to be an assistant manager. It was a lot of responsibility but I’m the type of person who actually works well under pressure and seems to thrive when put to the test. I work well with multitasking. I also do well in the leader role.

At a young age I was trusted with helping a man get his new trucking company up and running Donald Craig Trucking Company. When he started his business he only had two semi trucks he owned that himself and his friend drove, 9 years later he had 10 trucks he owned and paid people to drive for him. I was his secretary this job was my favorite I must say out of all three of my jobs I have had. I worked as his secretary in charge of keeping up with & processing driver logs and hours of service records making sure to keep in DOT compliance. Answering phone calls scheduling the incoming and outgoing driver locations and pickup departure states. Working from home or in an office setting is where I do my best work and am most comfortable.

I am currently in my third semester in college. I am studying psychology. In hopes of one day being a counselor or a case manager.

Overview

14
years of professional experience

Work History

Cypress Point Nursing Home

CNA- Nursing Assistant
01.2016 - 04.2019

Job overview

  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Reduced patient stress levels through effective communication and active listening skills.

SUBWAY®Restaurants

Assistant Manager
07.2012 - 12.2015

Job overview

  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Donald Craig Trucking Company

Secretary
06.2005 - 02.2012

Job overview

  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Education

Southeast Missouri State University
Cape Girardeau, MO

from Psychology

University Overview

Skills

    Built and maintained patient trust

  • Compassion and empathy
  • Emotional support
  • Clinical documentation
  • Multitasking and organization
  • Bedside manner

Timeline

CNA- Nursing Assistant
Cypress Point Nursing Home
01.2016 - 04.2019
Assistant Manager
SUBWAY®Restaurants
07.2012 - 12.2015
Secretary
Donald Craig Trucking Company
06.2005 - 02.2012
Southeast Missouri State University
from Psychology
Nicole Rodgers