Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Rogers

Patchogue,NY

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

10
10
years of professional experience

Work History

Special Needs-Child Caretaker

Home Services
03.2020 - Current
  • Improved children''s cognitive development with age-appropriate educational games and learning tools.
  • Provided dedicated support to a special needs child, ensuring their safety and well-being.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Facilitated daily activities and routines for a special needs child, promoting a nurturing environment.

Phone Operator

Answering Legal
12.2019 - 03.2020
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Addressed customer inquiries promptly, resulting in increased efficiency of overall call management process.
  • Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.

Data Entry Technician

Antech Diagnostics
04.2017 - 10.2019


  • Collected specimen and distributed to correct departments
  • Data entry of classified specimen.
  • Accelerated project completion timelines with rapid, accurate data input and analysis.

Customer service Representative

Card Works Servicing
07.2015 - 03.2017
  • Engaged with customer to understand and resolve issues and answer product questions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Regents Diploma -

Uniondale High School
Uniondale, NY
06-2012

Skills

  • Accuracy and attention to detail
  • Continuous improvement mindset
  • Problem resolution
  • Computer proficiency

Timeline

Special Needs-Child Caretaker

Home Services
03.2020 - Current

Phone Operator

Answering Legal
12.2019 - 03.2020

Data Entry Technician

Antech Diagnostics
04.2017 - 10.2019

Customer service Representative

Card Works Servicing
07.2015 - 03.2017

Regents Diploma -

Uniondale High School

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Nicole Rogers