Nicole Rogers
Orlando,FL
Summary
Human resources professional with experience in payroll administration and HR operations. Known for effective process improvements and fostering positive employee relations. Reliable team player adaptable to changing business needs, skilled in compliance and employee engagement.
Overview
7
7
years of professional experience
Work History
Sales Development Representative
Intuit
02.2025 - 04.2026
- Generated qualified leads through targeted outreach and relationship-building efforts.
- Utilized CRM tools to track interactions, ensuring accurate data management and reporting.
- Analyzed performance metrics regularly to identify areas for improvement and optimize outreach efforts.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Achieved and exceeded monthly and annual sales targets.
Benefits Specialist
Aon Corporation
10.2022 - 01.2025
- Guided employees on health, wellness, and retirement plans, improving their knowledge and engagement with benefits.
- Coordinated benefit education sessions, increasing employee understanding and utilization of available offerings.
- Managed employee benefits enrollment and changes, ensuring accurate processing for diverse client groups.
- Administered employee benefits programs, ensuring compliance with regulations and company policies.
- Managed open enrollment periods, coordinating schedules and resources for seamless execution.
- Managed annual open enrollment periods, ensuring seamless transitions between plan years for all employees.
- Resolved complex employee benefits issues by conducting thorough research and collaborating with relevant parties to find solutions.
Account Representative
CKS Financial
05.2019 - 03.2020
- Managed 150+ outbound and inbound calls daily to facilitate debt collection.
- Negotiated payment plans with debtors, ensuring full balance recovery.
- Resolved complex debtor situations using effective and empathetic strategies.
- Used probing techniques to determine debtors' reasons for delinquency.
- Used skip-tracing resources to locate debtors and updated information in the company system.
- Processed payments and contracts on accounts.
Education
Airport Operations Training -
Jet Blue University
Orlando, FL09.2026
SHRM-CP -
Society For Human Resource Management
09.2026
Certified Professional Payroll Specialist -
Cousera (ADP)
06.2026
Skills
- Account Management
- Problem-Solving Skills
- Inbound Customer Calls
- B2B Sales
- Product and Service Knowledge
- Consultative Selling Techniques
- Maintaining Customer Database
- Interpersonal Communication Skills
- Payroll discrepancies resolution
- SAP payroll configuration
- Payroll process management
- Payroll completion
Timeline
Sales Development Representative
Intuit
02.2025 - 04.2026
Benefits Specialist
Aon Corporation
10.2022 - 01.2025
Account Representative
CKS Financial
05.2019 - 03.2020
Airport Operations Training -
Jet Blue University
SHRM-CP -
Society For Human Resource Management
Certified Professional Payroll Specialist -
Cousera (ADP)