Nicole Rojas
Walt Disney World Resort
Davenport,FL
5
years of professional experience
Adaptable customer service professional with experience in fast-paced retail and resort environments. Known for strong communication, teamwork, and problem-solving skills. Consistently supports efficient operations, handles busy guest flow, and helps maintain a welcoming, professional environment
Work History
Food Service Relief Coordinator
2 Years 1 Month- Supported daily food service operations while delivering exceptional guest experiences in a fast-paced resort environment
- Collaborated with fellow cast to maintain efficient and smooth daily operations
- Demonstrated adaptability and problem-solving skills during peak service periods
- Helped maintain a welcoming and professional environment consistent with Disney's guest service standards.
Merchandise Cast Member
8 Months- Supported daily retail operations, including merchandise organization and maintaining presentation standards
- Delivered personalized guest service to guest of all backgrounds in a high-traffic retail environment
- Collaborated with cast members to manage guest flow and prioritize service during busy periods
- Developed professional skills in guest service, team work and communication through hands-on experience
Retail Sales Associate
2 Years 8 Months- Greeted customers and delivered prompt service throughout sales floor, fitting room, and checkout areas.
- Processed sales transactions accurately using POS system, handling cash, card, and returns.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Education
Associate of Science - Paralegal Studies
- Relevant Coursework: Legal Practices and Ethics & Business Organizations
High School Diploma
Skills
Customer service
Decision-making
Location Management
Multitasking and organization
Work Planning and Prioritization
Relationship building
Bilingual
Timeline
Food Service Relief Coordinator
Walt Disney World Resort
09.2024 - CurrentRead More
Merchandise Cast Member
Walt Disney Parks and Resorts
01.2024 - 09.2024Read More
Retail Sales Associate
Bealls Outlet
05.2021 - 01.2024Read More
Valencia College
Associate of Science from Paralegal Studies
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Ridge Community High School
High School Diploma
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