Nicole Romero
Tucson,AZ
Summary
Diligent and detail oriented Administrative leader with solid background overseeing and motivating staff. Professionally coordinate files, correspondence and resources to boost productivity and facilitate efficient operations. Skilled in general office processes and optimization strategies.
Overview
11
11
years of professional experience
Work History
Fitness Center Receptionist
American Specialty Health Fitness Inc.
08.2023 - 02.2024
- Provided exceptional customer service by actively listening to member concerns and resolving issues in a timely manner.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Contributed to a team-oriented work environment by providing support and assistance to fellow staff members when needed.
- Processed payments efficiently, ensuring accurate billing records for both members and the facility.
Claims Representative
Safelite Solutions LLC
05.2022 - 06.2023
- I processed insurance claims for vehicle damage
- I would contact the insurance carrier to verify an insureds coverage or policy number
- I answer questions pertaining to their claim
- I also take insurance claims from independent insurance providers
- I also offer and sale wiper blades to customers who would schedule appointments with Safelite Auto Glass
- I also worked with the glass shops to start or verify claims
- I often work independently on pending or claims that have not been assigned to a specific shop and if their claim is pending to due coverage verification.
Eligibility Worker
DEPARTMENT OF ECONOMIC SECURITY
09.2021 - 04.2022
- I help customers with medical, nutrition assistance and cash assistance benefits with DES
- I collect and review documents provided by the customer to determine if they are eligible for benefits and to approve or deny and notifying them of the outcome
- Sometimes there are calls made to clients for verification of documentation to proceed with the process.
USARS
TUCSON WATER
01.2021 - 07.2021
- I helped customers with questions concerning their water, sewer and trash billing statement
- Placed orders for extra garbage pickups or any water issues in general
- We didn’t collect payments as representatives, they would have to be transferred back to the main line to make the payment over the phone
- I also helped setting up payment arrangements and extensions.
Office Manager
Aqua Heating and Cooling
09.2017 - 09.2020
- Improved operational efficiencies, managing work requests, new orders, pricing and changes whiled coordinating logistics to verify deliver dates
- Answered muti line phone to assist with customers questions.
Customer Service Representative
Citibank
09.2015 - 09.2017
- Assessed monthly reports to review client activity and identify opportunities
- Accepted and processed customer payments and applied toward aging account balances.
Collections Agent
CitiMortgage
11.2014 - 09.2015
- Assessed monthly reports to review client activity and identify opportunities, Accepted and processed customer payments and applied toward aging account balances
- Monitored accounts to identify overdue payments and pursue timely remedies.
Mortgage Specialist
Citifinancial
05.2013 - 11.2014
- Researched documents and publications for case altering details and evidence of establishment
- Managed communication with courts regarding status of petitions and granted orders
- Researched cases and attained affidavits to support supervisors and case needs
- Knowledgeable with pleadings, affidavits, motions and exhibit preparation.
Education
Degree 1 - Medical Billing and Coding
Tucson college
05.2009
Skills
- Legal research
- Microsoft word
- Microsoft office
- Legal writing
- Data entry
- Customer service
- Office administration
- Refinancing
- Debt collection
Timeline
Fitness Center Receptionist
American Specialty Health Fitness Inc.
08.2023 - 02.2024
Claims Representative
Safelite Solutions LLC
05.2022 - 06.2023
Eligibility Worker
DEPARTMENT OF ECONOMIC SECURITY
09.2021 - 04.2022
USARS
TUCSON WATER
01.2021 - 07.2021
Office Manager
Aqua Heating and Cooling
09.2017 - 09.2020
Customer Service Representative
Citibank
09.2015 - 09.2017
Collections Agent
CitiMortgage
11.2014 - 09.2015
Mortgage Specialist
Citifinancial
05.2013 - 11.2014
Degree 1 - Medical Billing and Coding
Tucson college
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