Shaninqua Booth
Clayton,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
American Specialty Health Ash Fitness
09.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Customer Service Representative
Broadpath
11.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Reached out to doctor offices on customer behalf
- Exprience with PAs
Customer Service Agent
OneUpEnterprise
10.2020 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Education
No Degree - Accounting And Business Management
Alcorn State University
Lorman, MS12.2020
Skills
- Call Control
- Case Management
- Information Verification
- Order Placement
- Listening
- Multitasking
- Microsoft word
- Sympathy
- Problem solving
- Call resolution
Timeline
Customer Service Agent
American Specialty Health Ash Fitness
09.2023 - Current
Customer Service Representative
Broadpath
11.2022 - 04.2023
Customer Service Agent
OneUpEnterprise
10.2020 - 11.2022
No Degree - Accounting And Business Management
Alcorn State University
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