Nicole Rook
Creswell,OR
Summary
Seasoned Medical Administrator with background in managing medical clinics, coordinating patient care services, and streamlining administrative processes. Strengths include skillful communication, HIPAA compliance knowledge, and ability to train staff on new systems and processes.
Overview
12
12
years of professional experience
Work History
Utilization Management Training Coordinator
PacificSource Health Plans
Springfield, Oregon
10.2019 - 03.2025
- Monitored and evaluated the effectiveness of training programs using pre- and post-assessment tools.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Collaborated with management team to determine appropriate learning objectives for each program.
- Developed metrics and reporting systems to measure training impact on employee performance.
- Supported onboarding of new employees by hosting orientation sessions.
- Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
Back Office Manager
Pain Specialist of Oregon
Eugene, Oregon
07.2015 - 08.2019
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Ensured that all back office operations were in compliance with company regulations.
- Supervised staff members in their day-to-day tasks such as recordkeeping, filing, data entry.
- Organized daily workflow for back office personnel to optimize productivity.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Developed, implemented, and maintained back office procedures and policies.
Medical Assistant
PeaceHealth
Springfield, Oregon
03.2013 - 06.2015
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Prepared treatment rooms for patient examinations.
- Scheduled appointments for patients via phone and in person.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Education
Certified Medical Assistant - Healthcare
Pioneer Pacific College
Springfield, Oregon08-2012
Some College (No Degree) - Health Administration
Lane Community College
Eugene, ORSkills
- Training material development
- Employee performance
- Regulatory compliance
- Data entry
- Effective communication
- Team collaboration
- Problem solving
- Attention to detail
- Project management
- Coaching and mentoring
- Quality assurance
- Data organization
- Time management
- Patient assessment
- Vital signs monitoring
- Medical record management
- Customer service
- Patient care
- CPR
- Multi-tasking
- Suture removal
- Medical billing and coding
- Electronic health records
- Medical terminology
- Patient scheduling
- Insurance verification
- Office management
- Positive attitude
- Epic systems
- Interpersonal skills
- Medical transcription
References
References available upon request.
Timeline
Utilization Management Training Coordinator
PacificSource Health Plans
10.2019 - 03.2025
Back Office Manager
Pain Specialist of Oregon
07.2015 - 08.2019
Medical Assistant
PeaceHealth
03.2013 - 06.2015
Certified Medical Assistant - Healthcare
Pioneer Pacific College
Some College (No Degree) - Health Administration
Lane Community College