Summary
Overview
Work History
Education
Skills
Certification
Timeline
Accomplishments
Hi, I’m

Nicole Rosa

East Stroudsburg,PA
Your most unhappy customers are your greatest source of learning.
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Nicole Rosa

Summary

Accomplished Certified Pharmacy Technician with a proven track record at Publix Pharmacy, enhancing patient satisfaction and streamlining prescription processing. Expert in pharmaceutical calculations and insurance billing, complemented by exceptional customer service skills. Recognized for problem-solving abilities and efficient teamwork, significantly improving pharmacy operations and patient care.

Overview

9
years of professional experience
1
Certification

Work History

Publix Pharmacy
Phenix City , AL

Certified Pharmacy Technician and Immunizer
12.2016 - 06.2024

Job overview

  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Managed opening and closing duties for pharmacy.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment
  • Provided compassionate care during immunization appointments, making patients feel comfortable throughout the process.
  • Enhanced patient satisfaction by providing efficient immunization services in a timely manner.

Rite Aid Pharmacy
Columbus, GA

Nationally Certified Pharmacy Technician
08.2015 - 11.2016

Job overview

  • Expedited prescription processing by utilizing advanced software systems for data entry and label generation.
  • Boosted customer retention through exceptional service, addressing concerns professionally and courteously, fostering trust between patients and pharmacy staff.
  • Streamlined communication between pharmacists and patients by effectively managing phone calls and addressing inquiries.
  • Assessed prescription refills for accuracy before dispensing them to patients.
  • Contributed to team success by training new pharmacy technicians on company policies, procedures, and best practices.

Education

Columbus Technical College
Columbus, GA

Associate of Applied Science from Pharmacy Technology
03.2015

University Overview

  • Honoree of National Technical Honor Society

Skills

  • Problem-solving skills
  • Dosage Form Preparation
  • Pharmaceutical Calculations
  • Insurance Billing
  • Prescription Interpretation
  • Medicare and Medicaid process
  • Teamwork and Collaboration
  • Customer Service
  • Multitasking
  • Attention to Detail
  • Confidentiality and HIPAA
  • Pharmacy Law Compliance

Certification

  • CPhT - Certified Pharmacy Technician
  • Adult and Pediatric CPR/AED, American Red Cross - 11/2023- 11/2025

Timeline

Certified Pharmacy Technician and Immunizer

Publix Pharmacy
12.2016 - 06.2024

Nationally Certified Pharmacy Technician

Rite Aid Pharmacy
08.2015 - 11.2016

Columbus Technical College

Associate of Applied Science from Pharmacy Technology

Accomplishments

  • Earned an associates degree in pharmacy technology.
  • Increased customer retention 85% by delivering top-notch customer service from prescription drop-off to pick-up.

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Nicole Rosa