NICOLE ROSE

Houston,United States

Summary

Energetic and customer-driven Flight Attendant with dynamic safety and service skills. Poised, personable and dedicated to a team-driven environment. Known for best-in-class customer service and top-notch friendliness. Highly skilled in responding to emergency situations and remaining calm under pressure, as well as diffusing passenger conflicts. Retired Police Detective with over 25 years of service enforcing rules and authority for good of all citizens. Passionate about saving lives, protecting victims and fighting crime. Excellent record of promotion and recognition for going beyond the call of duty.

Overview

years of professional experience

Certification

Work History

Flight Attendant

SkyWest Airlines

10.2022 - Current

Ensure passenger safety and comfort by greeting passengers upon arrival on the aircraft and providing directions to their seats on domestic and international flights
Determine means for condensing overhead storage to increase space
Very passionate about safety and customer service, with the ability to resolve passenger situations including disorderly passengers and medical emergencies
Provide extra assistance for passengers who are disabled or under the age of 18
Dedicated flight attendant, with a talent for remaining calm under pressure
Perform preflight inspection of the aircraft and emergency equipment prior to, during and after each flight
Instruct and demonstrate proper use of flight and emergency equipment.

Police Detective

Houston Police Department

06.1995 - 08.2020

Talked regularly with citizens to establish rapport and become familiar presence in area
Investigated and reported crimes, accidents, offenses and damage to property
Secured crime scenes, gathered evidence and questioned witnesses
Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary
Conducted witness interviews and gathered details regarding incidents to determine best course of action
Answered emergency calls for help from citizens and business owners
Conducted preliminary investigations at scenes of major crimes
Issued traffic citations and electronic tickets for violations of traffic laws
Apprehended offenders and conducted interviews and interrogations
Gathered necessary information for court appearances and testified as witness under oath in court
Sorted, organized and eliminated tips on daily basis to keep open investigations moving forward.

Assistant Manager

Trammell Crow Residential

08.2004 - 08.2005

Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
Kept accurate records of all resident and tenant correspondence
Followed up on delinquent tenants and coordinated collection procedures
Completed final move-out walk-throughs with tenants to identify required repairs
Resolved conflicts between tenants regarding noise, encroachments and parking
Processed security deposit refunds
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements
Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Security Police Officer

United States Air Force

09.1991 - 10.1994

Patrolled grounds to monitor status and safety of premises
Led, managed and performed force protection duties to protect personnel and resources
Remained calm and alert especially during emergency situations to maintain order and confidence in authority
Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations
Apprehended and detained suspects, searched persons and property and conducted interviews to gather evidence
Maintained confidentiality of special reports and collected data.

Education

Bachelor of Science - Criminal Justice

University of Houston - Downtown

Houston, TX

05.2003

Skills

Critical Thinking
Excellent oral communication
Scene management and documentation
CRP/First Aid
Airline Operations

Pre-flight briefings
Safety and compliance
Issue Resolution
Reliability and punctuality
Business class service