Nicole Rose
Summary
Accomplished professional and customer success expert with 20+ years’ experience delivering exceptional service and driving business growth. Creative and detail-oriented with a proven track record of consistently exceeding sales targets, building lasting client relationships, and developing talent. A reliable team player with strong organizational skills and an ability to handle multiple projects simultaneously with a high degree of accuracy. Adept at leveraging excellent communication skills to foster collaborative environments, drive continuous improvement, and achieve organizational objectives. I am seeking a career change as an academic advisor. My goal is to use my extensive experience in client relationship management and talent development to guide and support students throughout their academic journey.
Overview
26
26
years of professional experience
Work History
Senior Designer
Gene Juarez Salons, Inc.
05.1998 - Current
- Provided expert, personalized services to a diverse clientele addressing their unique needs
- Consistently achieved revenue growth and exceeded sales targets by an average of 20% through effective upselling and cross-selling of products and services
- Built and maintained a loyal client base with consistent 85% repeat business rate
- Ensured high levels of customer satisfaction by promptly addressing concerns and professionally resolving issues
- Developed strong interpersonal skills to collaborate effectively within a diverse team environment
- Acquired excellent verbal and active listening communication skills to enhance client relationships
- Effectively managed appointment schedules and balanced multiple clients while utilizing salon management software to maintain records, track appointments, and manage transactions.
Education
Geography & International Studies -
University of Washington
Seattle, WASkills
Client Consultation and Support
Relationship Building
Analytical Skills
Interpersonal Communication
Adaptability
Time Management
Problem-Solving
Leadership and Coaching
Team Collaboration
Process Improvement
Volunteer
Washington State Voter Protection
Timeline
Senior Designer
Gene Juarez Salons, Inc.
05.1998 - Current
Geography & International Studies -
University of Washington
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