Nicole Rossi
Raritan,NJ
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Renaissance Hair Salon
09.2021 - Current
- Answered high volume of phone calls, booked appointments, and greeted clients
- Determined charges for services requested, collected deposits or payments and arranged for billing.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
- Heard and resolved complaints from customers and public.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
Clerk
Noble Title Agency
02.2018 - 09.2021
- Presented positive first impression of establishment's high standards by delivering exceptional service.
- Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution.
- Answered phone calls to take reservations and address guest questions and concerns.
- Prepared cash receipts after close, facilitating bank deposits.
Hostess
Char Steakhouse
06.2020 - 09.2021
- Presented positive first impression of establishment's high standards by delivering exceptional service.
- Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution.
- Answered phone calls to take reservations and address guest questions and concerns.
- Prepared cash receipts after close, facilitating bank deposits.
Child Care Worker
Precious Gems Academy
01.2020 - 06.2020
- Supervised and monitored the safety of children and the environment
- Ensured children are learning positive behaviors and gave guidance or approved discipline, as needed
- Provided care for the children- feeding, grooming, changing diapers, cleaning their room and toys.
Education
Bachelors of Arts and Sciences - Criminal Justice
Rutgers
New Brunswick, NJSkills
- Customer Service
- Receptionist
- Communications
- Cash Handling
- Data Entry
- Filing
- Inventory
- Responding to customer situations with sensitivity
- Sales Expertise
- Inventory Oversight
- Interviewing and Hiring
- Rate Changes
- Customer Service Management
- Guest Relations
- Organization and Recordkeeping
- Calendar Management
- Confirmations and Cancellations
- Issue Resolution
Certification
CPR
Present
AED
Present
CPR/AED
First Aid Certification
Timeline
Front Desk Manager
Renaissance Hair Salon
09.2021 - Current
Hostess
Char Steakhouse
06.2020 - 09.2021
Child Care Worker
Precious Gems Academy
01.2020 - 06.2020
Clerk
Noble Title Agency
02.2018 - 09.2021
Bachelors of Arts and Sciences - Criminal Justice
Rutgers