Nicole Russell
Telford,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Order Entry Specialist
Draeger Safety
02.2016 - 10.2022
- Developed strong relationships with clients through consistent professional communication regarding their orders.
- Identified opportunities for improving workflow efficiency within the order entry department, proposing solutions to management accordingly.
- Reduced order discrepancies with thorough verification of product codes, prices, and shipping details.
- Enhanced order accuracy by meticulously reviewing and entering customer data into the system.
- Maintained up-to-date knowledge of product offerings, enabling accurate order entry and informed customer service interactions.
- Streamlined order processing time by efficiently organizing and prioritizing workload.
- Managed high-volume workloads while maintaining exceptional attention to detail in a fast-paced environment, ensuring minimal errors in entered data.
Customer Service Representative
Movers Specialty Service
09.2000 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Billing Specialist
Movers Specialty Service
09.2000 - 01.2016
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
Education
High School Diploma -
Central Bucks High School
Doylestown, PA06.1997
Skills
- Deadline-oriented
- Work Prioritization
- SAP
- Sales Support
- Data entry skills
- Order tracking
- Customer Service
- Problem-Solving
- Attention to Detail
- Creative Thinking
- Dependable and Responsible
- MS Office
Timeline
Order Entry Specialist
Draeger Safety
02.2016 - 10.2022
Customer Service Representative
Movers Specialty Service
09.2000 - 01.2022
Billing Specialist
Movers Specialty Service
09.2000 - 01.2016
High School Diploma -
Central Bucks High School
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