Nicole Russell
Placerville Ca
Summary
Proactive Customer Service Representative skilled in relationship management, sales strategies, and data analysis. Committed to enhancing customer satisfaction and uncovering sales opportunities. Detail-oriented professional with experience in customer service and sales. Known for building trusting relationships and utilizing strong communication skills to drive sales and service efficiency. Aiming to leverage expertise to contribute to team success.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Hunt Propane
Placerville, California
10.2023 - 08.2025
- Handle a high volume of incoming calls, ensuring customer service quality, efficiency, and accuracy at all times.
- Maintain an in-depth knowledge of products and services, customer accounts and billing processes, new customer information, and various policies and procedures related to product delivery and service.
- Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities.
- Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers.
- Effectively manage customer account data, which includes setting up new accounts and maintaining related data.
Bar Porter
Red Hawk Casino
Placerville, California
01.2009 - 08.2014
- Maintained cleanliness in beverage areas of restaurant and casino bar stations.
- Replenished bag-in-the-box beverage products efficiently.
- Removed empty bottles and trash to uphold sanitation standards.
- Received products from loading dock and organized storage in beverage bulk cooler.
- Swept and mopped bar and beverage service areas regularly.
- Promoted exceptional guest service consistently across all interactions.
- Collaborated with bartenders, servers, and supervisors to ensure operational efficiency.
- Prepared for upcoming banquet functions by maintaining awareness of catering needs.
Head Cashier
The Home Depot Store
Placerville, California
08.2005 - 08.2008
- Sustained orderly front end of store, improving overall aesthetic.
Oversaw break schedules for cashiers, promoting balanced workload.
Provided exemplary customer service, fostering positive shopping experiences.
Enhanced line efficiency to reduce wait times for customers.
Education
High School Diploma -
Independent Learning Center
Diamond Springs, CA05-2005
Skills
- Customer relationship management
- Sales strategies
- Data analysis
- Product expertise
- Billing operations
- Call center management
Timeline
Customer Service Representative
Hunt Propane
10.2023 - 08.2025
Bar Porter
Red Hawk Casino
01.2009 - 08.2014
Head Cashier
The Home Depot Store
08.2005 - 08.2008
High School Diploma -
Independent Learning Center