Nicole Sager

• Upheld high standards of craftsmanship while working under challenging conditions, including inclement weather or confined spaces.
• Trained new technicians and evaluated quality of in house employees and contractors work, providing coaching as needed by imparting knowledge of industry best practices.
• Utilized schematic designs and fiber optic testing equipment to assess for the presence and location of damages.
• Collaborated with project managers, contractors, and various departments to ensure timely completion of large-scale fiber optic projects between Zephyrhills and Sarasota.
• Assisted project managers in updating status of each property's progress and supplies.
• Streamlined workflow and assigned daily tasks to team members while coordinating with subcontractors to ensure efficiency.
• Maintained an open line of communication via email and phone to ensure all matters, including trouble tickets, team inquiries and priority tasks were addressed promptly.
• Ensured accurate documentation of work via company CRM system, maintaining detailed records for future reference.
• Provided exceptional customer service by building a positive team environment where everyone, including the client, feel important, heard and supported.

• Completed comprehensive Biopsychosocial intake evaluations using various psychological measures for all new and returning patients to be used for the assessment of the patient's diagnosis(es) and formation of the best treatment plan.
• Assessed need for crisis intervention and level of required care and acquired additional resources for patients as needed.
• Created training materials while implementing new policies and procedures, increasing the efficiency of office operations for continued improvement.
• Established exceptional rapport and trust with patients to ensure a safe, therapeutic and welcoming environment.
• Managed multiple clinician's schedules and assisted with communication between doctors, patients, insurance companies and local pharmacies guaranteeing that patient's were able to receive prescriptions in a timely manner.

naged accounts receivable for approximately 80 insurance carriers.

• Analyzed daily, weekly, and monthly statistics for multiple teams in the department, to assess for trends, leading to continuous improvement in quality and effectiveness of appeal and collection processes that lowered the accounts receivable total sum.
• Identified weaknesses in department processes, researched routine and complex issues until resolved, and created training manuals that were utilized by multiple teams in the collections department, while acting as subject matter expert and answering internal and external inquiries.
• Compiled AR reports for maintenance, company production and statistic analysis.
• Processed eligibility and benefits verification and authorization requests, following laws protecting confidentiality of patient information.
• Created detailed history of notes for documentation purposes on company EMR system.