Nicole Salaiz
7 Burnham St Space A Arenas Valley
Summary
Dynamic customer service professional with experience at Advanced Airlines, excelling in problem resolution and team collaboration. Proven ability to enhance customer satisfaction while managing high call volumes. Skilled in training new associates and adhering to policies, contributing to operational efficiency and service excellence.
Overview
6
6
years of professional experience
Work History
RAMP/CSA Agent
Advanced Airlines
Hurley, NM
11.2023 - Current
- Provided exceptional customer support, resolving inquiries efficiently and effectively.
- Assisted in processing ticket transactions using advanced reservation systems.
- Collaborated with team members to enhance service quality and customer satisfaction.
- Adapted quickly to new policies, ensuring compliance with airline regulations.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates on operational procedures and customer engagement techniques.
Cashier/Baker
Albertsons
Silver City, NM
05.2020 - Current
- Processed customer transactions efficiently, ensuring accuracy and speed at checkout.
- Assisted in maintaining clean and organized store environment for enhanced customer experience.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
Education
GED -
WNMU GED Program
Silver City, NM10-2023
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Employee management
- Policies and procedures adherence
- Flexible and adaptable
- Multitasking Abilities
Timeline
RAMP/CSA Agent
Advanced Airlines
11.2023 - Current
Cashier/Baker
Albertsons
05.2020 - Current
GED -
WNMU GED Program