Nicole Santigate
Marlboro,NJ
Summary
Strong leader and problem-solver dedicated to streamlining operations to highlight imperative customer needs and promote organizational efficiency. Proficiently implimenting independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Wakefern Shoprite
Marlboro, NJ
07.2018 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Trained staff on operating procedures and company services.
Delivery Driver
DoorDash
Long Branch, NJ
02.2021 - 08.2022
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Expedited deliveries to meet customer deadlines and requirements.
- Heightened professional organization and timely workflows to achieve the most efficient personal scheduling.
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
Barista
Rook Coffee Roasters
Long Branch & Manalapan, NJ
09.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Education
Bachelor of Science - Business Administration
Monmouth University
West Long Branch, NJ05.2023
Skills
- Customer Relations
- Managing Multiple Tasks
- Conflict and Complainant Resolutions
- Scheduling and Coordinating
- Performance tracking and Evaluations
- Above average Communication skills
- Microsoft Word/ Powerpoint/ Excel
- Customer Order Management
- Overseeing Employees
Timeline
Barista
Rook Coffee Roasters
09.2022 - Current
Delivery Driver
DoorDash
02.2021 - 08.2022
Customer Service Representative
Wakefern Shoprite
07.2018 - 12.2021
Bachelor of Science - Business Administration
Monmouth University