Nicole Santos
City of Rochester Bureau of Business & Housing Development
Rochester,NY
6
years of professional experience
Detail-oriented administrative professional with strong document preparation, scheduling, and customer relations skills. Proven ability to enhance office efficiency and manage administrative tasks effectively.
Work History
Administrative Secretary
2 Years 3 Months- Assisted public inquiries through in-person, telephone, and mail communications by providing information and resolving issues.
- Created and updated documents to support office operations.
Provided secretarial assistance to enhance office efficiency. - Compiled various reports to facilitate decision-making processes.
Established and maintained confidential and general office files. - Disseminated administrative directives and policies across the unit.
Sorted and delivered incoming correspondence, including faxes and emails.
Clerk II
9 Months- Review and verify vendor invoices for accuracy
- Match invoices with purchase orders and receiving slips (three-way matching)
- Process employee expense reports and corporate credit card statements
- Answer vendor inquiries and resolve payment or invoice disputes
Service Assistant
2 Years 2 Months- Schedule service calls
- Maintain warranty records
- Invoicing
- Manage all office related functions
Education
High School Diploma
Skills
Problem-Solving
Adaptability
Organization
Discretion
Bilingual
Customer relations and communications
Timeline
Administrative Secretary
City of Rochester Bureau of Business & Housing Development
05.2024 - CurrentRead More
Clerk II
City of Rochester
08.2023 - 05.2024Read More
Service Assistant
Upstate Roofing & Painting
10.2020 - 12.2022Read More
Estero High School
High School Diploma
Read More