Maria A. Moreno
Menifee Global Medical Center
Moreno Valley,CA
16
years of professional experience
Experienced administrative secretary with strengths in calendar management, confidential records handling, and accurate documentation. Known for organization, multi-tasking, and smooth office coordination. Detail-oriented administrative professional with experience supporting front-office operations in healthcare and office settings. Skilled in scheduling, reporting, communication, and workflow coordination. Focused on maintaining confidentiality, improving efficiency, and supporting timely follow-up across departments. Organized and adaptable administrative secretary with strong communication and attention to detail. Experienced in managing calendars, processing paperwork, and maintaining accurate records. Trusted to support daily operations, protect sensitive information, and keep office tasks moving smoothly. Professional administrative expert with broad experience in managing office operations, scheduling, and correspondence. Strong focus on team collaboration and achieving outcomes. Highly adaptable, reliable, and skilled in organizing, multitasking, and maintaining confidentiality. Known for effective communication and problem-solving abilities, contributing to productive work environment.
Work History
Administrative Secretary
3 Years 6 Months- Managed incoming calls, routed inquiries, and maintained professional communication with patients and staff.
- Scheduled appointments, coordinated calendars, and supported efficient daily office operations.
- Prepared reports with strong attention to accuracy.
- Coordinated communication between departments to support timely workflow and follow-up.
- Processed forms, requests, and office paperwork while meeting documentation requirements.
- Maintained confidential patient records, files, and administrative documents in organized systems.
- Supported front-office operations by handling clerical tasks and resolving routine administrative issues.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
- Maintained accurate records of employee attendance, vacation days, sick leave, and overtime to facilitate payroll processing.
- Responded to inquiries from callers seeking information.
- Supported staff within the department by distributing relevant information.
- Kept reception area clean and neat to give visitors positive first impression.
- Emphasized accuracy and attention to detail with thorough proofreading efforts, ensuring error-free documentation for both internal and external communications.
- Contributed to a positive work environment by demonstrating professional etiquette in all interactions with colleagues and clients alike.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Developed strong relationships with vendors to ensure timely delivery of supplies .
- Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
- Optimized time management with meticulous calendar maintenance, ensuring timely completion of tasks and projects.
- Maintained inventory of office supplies and placed orders.
- Increased inter-departmental communication.
- Managed registered nurse case managers' calendars, reducing scheduling conflicts by meticulous planning and coordination.
- Ensured compliance with regulatory requirements by keeping up-to-date records.
- Assisted in preparation of Home Health, Skilled Nursing Facility based on patient's insurance and needs.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records, to quickly to handle all documentation within the department.
- Liaised between clients and vendors and maintained effective lines of communication.
Front Office Coordinator
3 Years 1 Month- Coordinated patient check-in, registration, and appointment scheduling for infectious disease clinic operations.
- Verified insurance eligibility and updated demographic records accurately in electronic medical systems.
- Managed incoming calls, routed clinical inquiries, and supported timely communication between patients and providers.
- Prepared patient charts, referral documentation, and consent forms for efficient daily workflow.
- Collaborated with medical staff to prioritize urgent appointments and maintain smooth front office coverage.
- Improved administrative coordination by streamlining records handling and reducing delays in patient processing.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
Care Giver
5 Years 9 Months- Tending to clients’ social and emotional needs by joining them in activities and providing companionship.
- Supporting mobility (helping with walking, transfers or using mobility aids).
- Taking clients to their medical appointments or personal errands.
- Managing medications to ensure clients take doses as prescribed.
- Preparing meals, doing laundry and performing light housework.
- Assisting with daily living tasks, such as dressing, toileting, bathing, grooming and eating.
- Identifying and addressing safety issues in the home or facility
- Keeping accurate records of care provided.
- Communicating with medical professionals about client care plans.
Comprehensive Perinatal Health Worker
3 Years 8 Months- Provide interpretation and translation services, culturally appropriate health education and information, informal counseling and guidance on health behaviors, and advocate for individual and community health needs. This position includes Client Orientation to Comprehensive Peri-natal Services Program (CPSP) initial assessment, trimester reassessments, postpartum assessment, interventions, and follow-up services in: Obstetrics, Nutrition, Health Education, Psychosocial and Individual Case Coordination.
- Orient the patient to comprehensive perinatal care at entry of care and throughout the pregnancy as needed
- Complete assessments in the four components – obstetric, nutrition, health education and psychosocial using approved assessment forms.
- Complete the Individualized Care Plan (ICP) with the patient following the initial assessments. Prioritize problems and actions planned to resolve them.
-Provide individual Perinatal Education, counseling, referrals and instructions as appropriate to the needs and risks identified on the ICP. - Reassess in each trimester to identify changes or new developments since the previous assessment and to provide continued support for the patient’s strengths. Revise and update the ICP as needed Postpartum Assessment and Care Plan
- Assess the mother and infant postpartum and update the ICP. Provide appropriate interventions for the patient and her baby
- Track patient’s attendance at appointments, and identify the reason for any missed appointments
- Responsible for issuance of Presumptive Eligibility if patient is qualified for the Program.
- Maintains OB/EDC log, Newborn log and sends monthly report to Managed Care, QA Director and Clinic Supervisor.
- Ensure that appropriate copies of the prenatal record are at the hospital during the Intrapartum period (34 weeks gestational age)
- Assist the patient to obtain Medi-Cal and explain what documents she must have to apply for Medi-Cal.
- Inform Supervisor of any issues or problems.
- Maintain a positive working relationship with staff.
- Other duties as designated by the Other duties as designated by the Clinic Manager, Clinic Director, leading Medical Provider, or Clinical Service Director.
Education
Medical Office Management - Medical Office Management
Skills
Document preparation
Verbal communication
File management
Scheduling and calendar management
Meeting coordination
Record preparation
File organization
Materials management
Schedule management
Spreadsheet creation
Calendar management
Supply management
Clear communication
Customer relations and communications
Document retrieval
Appointment coordination
Records management
Scheduling
Recordkeeping
Multi-line phone proficiency
Spreadsheet tracking
QuickBooks expert
Multitasking and time management
Teamwork and collaboration
Fast learner
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Cleaning and sanitizing
Multitasking
Reliability
Adaptability and flexibility
Verbal and written communication
Document and file management
Decision-making
Critical thinking
Organizational skills
Team collaboration
Telephone and email etiquette
Active listening
Effective communication
Timeline
Administrative Secretary
Menifee Global Medical Center
04.2023 - CurrentRead More
Front Office Coordinator
Infectious Disease - Dr. Johnny Liquete, MD
03.2020 - 04.2023Read More
Care Giver
In Home Support Services (IHSS)
06.2014 - 03.2020Read More
Comprehensive Perinatal Health Worker
Mommy & Me
09.2010 - 05.2014Read More
Skadron College
Medical Office Management from Medical Office Management
Read More