Nicole Sasuta
Tarentum,PA
Summary
Versatile Office Manager with a robust background in sales, shipping, and receiving. Excelled in customer service, enhancing client relations, and spearheading inventory management. Demonstrated expertise in contract negotiation and staff training, significantly improving operational efficiency. Proven track record in implementing innovative POS systems, and streamlining shipping processes. I am a fast learner, and I enjoy the challenge of mastering new skills. I am incredibly dedicated, loyal, organized, and enjoy working independently, as well as being a valuable team member.
Overview
16
16
years of professional experience
Work History
Office Manager / Sales / Shipping and Receiving
Lutty's Chevy Warehouse
Cheswick, PA
11.2008 - Current
- Daily sales interactions with customers, suppliers, and vendors.
- Resolved customer inquiries and complaints requiring management-level escalation, as well as responding to customer inquiries via phone or email in a professional manner.
- Managed billing and record-keeping for retail customers, dealers, vendors, and suppliers.
- Created, maintained, and monitored our company's website, as well as processing online orders for shipping or pickup.
- Implemented, trained staff, and maintained new POS systems, as well as handled any IT issues.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Negotiated multiple contracts for ground and freight shipping.
- Created and maintained orders and backorders for customers, as well as over 150 suppliers.
- Managed stock levels, coordinated supply orders, and ensured timely equipment replenishment efficiently.
- Daily receiving and reconciliation of supplier and vendor orders, ensuring the accuracy of inventory and pricing.
- Reviewed and updated shipping policies and procedures.
- Produced detailed shipping labels with specialized software applications.
- Compiled various reports covering sales, taxes, customers, and inventory.
Education
Business and Accounting
Duff's Business Institute
Pittsburgh, PASkills
- Sales management
- Customer service and relations
- Billing management
- Inventory management
- Contract negotiation
- Shipping coordination
- Order processing
- Data analysis
- Effective communication
- Office administration
- Staff training
Timeline
Office Manager / Sales / Shipping and Receiving
Lutty's Chevy Warehouse
11.2008 - Current
Business and Accounting
Duff's Business Institute