Nicole Savage
Alma
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
9
9
years of professional experience
Work History
Registrar
Stormont Vail Healthcare
Manhattan
06.2025 - Current
- Managed patient admissions and registrations for diverse healthcare services.
- Coordinated with medical staff to ensure accurate patient information collection.
- Processed insurance verifications and authorizations for patient care efficiently.
Front Desk Receptionist
Heartland Eye Care
Topeka
01.2017 - 06.2025
- Sorted incoming mail and directed to correct personnel each day.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Performed data entry tasks into various computer systems accurately and promptly.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Scheduled and confirmed patient appointments and consultations.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Greeted and checked in patients, updating patient information in computer system.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Entered insurance, demographics and health history into patient database.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Called patients to confirm scheduled appointments and obtain additional details.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered phones promptly and directed calls appropriately.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Checked patients in and out for appointments and collected co-payments.
- Communicated with patients with compassion while keeping medical information private.
- Verified insurance coverage for appointments and collected co-payments as required.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Straightened up waiting room to maintain neat and organized space.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Associates - Office Administration
Manhattan Area Technical College
Manhattan, KS05-1994
Skills
- Customer service
- Multi-line phone systems
- Data entry
- Appointment scheduling
- HIPAA compliance
- Office management
- Conflict resolution
- Effective communication
- Time management
- Document organization
- Patient support
- Insurance verification
- Administrative support
- Confidentiality maintenance
- Workflow management
- Front office management
- Multitasking capacity
- Office equipment operation
- Greet visitors
- Teamwork and collaboration
- Mail handling
- Mail sorting
Affiliations
- Served as secretary for school board
- Served as secretary for Board of Christian Education
References
References available upon request.
Timeline
Registrar
Stormont Vail Healthcare
06.2025 - Current
Front Desk Receptionist
Heartland Eye Care
01.2017 - 06.2025
Associates - Office Administration
Manhattan Area Technical College