Nicole Scarbrough
Chicago
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Call Center Representative
Teleperformance
Harvey
02.2026 - Current
- Oversaw warranty counseling process to manage expense controls.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Contacted customers about potential service upgrades, new services and account changes.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Warehouse Worker
Amazon
Channahon
12.2025 - 03.2026
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Used scanners to track parcel information, condition or receipt.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Provided assistance in loading and unloading containers from ships and trains.
- Operated scanners, computers, and other equipment to track orders.
- Followed established guidelines for picking orders accurately.
Warehouse Worker
Amazon
Rome
05.2025 - 12.2025
- Operated pallet jacks and forklifts to move inventory efficiently.
- Assisted in loading and unloading shipments for timely distribution.
- Organized merchandise in designated storage areas for easy access.
- Trained new employees on warehouse procedures and equipment usage.
- Utilized warehouse management systems to track inventory movement effectively.
- Used pallet jacks to move items to and from warehouse locations.
Assistant Manager
Darlington School
Rome
07.2024 - 05.2025
- Assisted in managing daily operations and staff scheduling at an independent school.
- Coordinated events and activities for students, parents, and faculty members.
- Monitored inventory levels of supplies and materials used across various departments.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Created reports on sales trends, inventory levels, and financial data.
Customer Service Cashier
Alex's Butcher Shop
Harvey
07.2022 - 12.2023
- Processed customer transactions using cash register and point-of-sale system.
- Assisted customers with product inquiries and recommendation
- Managed inventory levels by restocking products as needed throughout the day.
- Answered incoming phone calls from customers regarding product availability or store locations.
Education
Thornton Township
Harvey, ILSkills
- Professional phone voice
- Call handling
- Account management
- Quality control
Languages
English
Beginner
Certification
- Drivers License
Timeline
Call Center Representative
Teleperformance
02.2026 - Current
Warehouse Worker
Amazon
12.2025 - 03.2026
Warehouse Worker
Amazon
05.2025 - 12.2025
Assistant Manager
Darlington School
07.2024 - 05.2025
Customer Service Cashier
Alex's Butcher Shop
07.2022 - 12.2023
Thornton Township