Nicole Scott
Pasadena,TX
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Ochsner Health Center
Houma, LA
07.2024 - Current
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Conducted training sessions for new Epic users, providing individual and group instruction as needed.
PCA
Endeler Thompson
Houston, TX
02.2019 - 07.2022
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
Education
Some College (No Degree) - Nursing
Houston Community College
Houston, TXSkills
- Data Entry
- Call Control
- Quality Assurance
- Customer Relationship Management
- Gathering information
- System Documentation
Custom
- 3 years experience in the Epic systems.
- 25 years in customer service.
Timeline
Call Center Representative
Ochsner Health Center
07.2024 - Current
PCA
Endeler Thompson
02.2019 - 07.2022
Some College (No Degree) - Nursing
Houston Community College
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