Nicole Senderayi
Little Elm,TX
Summary
Dedicated woker and problem-solver with talents for team building, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Babysitter
Tribute Treasures
08.2023 - Current
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Engaged with children on individual basis to build positive relationships.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Swim Instructor
Emler Swim School
04.2023 - 08.2023
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Streamlined class organization by maintaining accurate records of student progress, attendance, and skill assessments.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
Team Manager
Menchie's Frozen Yogurt
07.2019 - 03.2023
- Established and maintained performance, quality and service standards for professional customer care.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Facilitated meetings to communicate team performance goals and results.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Associate of Science - Pre-Dental Hygiene
Collin County Community College District
Frisco, TX05.2024
Skills
- Customer Service
- 4 years of experience with Microsoft Excel to record data and data entry inputs
- Team Management Understanding
- Train and Hire Employees
- CPR Certified
Timeline
Babysitter
Tribute Treasures
08.2023 - Current
Swim Instructor
Emler Swim School
04.2023 - 08.2023
Team Manager
Menchie's Frozen Yogurt
07.2019 - 03.2023
Associate of Science - Pre-Dental Hygiene
Collin County Community College District
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