Nicole Settles

• Followed up with customers to ensure their satisfaction.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Developed strong customer relationships to encourage repeat business.
• Provided customers contacting call center with exceptional service and support.
• Reported any damages found during the cleaning process to supervisor immediately.
• Washed windows, mirrors, door handles, and dashboards.

• Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks.
• Inspected incoming materials for quality assurance purposes.
• Received and counted stock items, recording data manually or on computer for inventory purposes.
• Packed items according to customer's specifications and requirements.
• Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
• Worked additional hours and shifts to meet tight deadlines during peak periods.

• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Assisted with customer requests and answered questions to improve satisfaction.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

• Assist in unloading shipments to the store, factory or warehouse. Checks items received against shipping invoice to ensure the shipment is accurate.
• Unpack inventory. Organizes inventory in the stockroom or warehouse.
• Replenish stock on the sales floor as needed. Place orders for supplies. Answers customer and sales associate questions about available items in stock.
• Retrieve items from stockroom at customer request. Place special orders for customers when necessary.
• Conduct regular store inventory. Assist managers and associates in preventing theft and maintaining proper inventory.
• Pull defective or expired items from shelves. Pack up defective items or overstock and arrange for the return shipment. Report issues or problems to inventory manager or store manager.
• Assist in cleaning up the store and stockroom during closing shifts.

• Welcomed and address customers in a professional manner. Managed a high volume of customers in courteous and friendly way. Informed customers about available products, ongoing sales, discounts and promotions. Give product suggestions to customers when needed.
• Assist customers in product selections based on their needs. Performed cash or credit card transactions for customer purchases. Handled cash register and manage cash receivable and payables.
• Arranged the product display areas in a visually appealing manner. Assist in keeping the store and stock area clean and orderly.
• Collaborated with sales team to offer quality customer services. Executed operational and sale techniques while extending outstanding services to customers.

Followed merchandising standards and assist in merchandising tasks when needed.