NICOLE SHADOAN
Escondido,Ca
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
19
19
years of professional experience
Work History
Owner
Wedding Agency San Diego
02.2023 - Current
- Consulted couples on budgets, timelines, and design concepts to shape personalized celebration plans.
- Negotiated vendor contracts, securing reliable services for floral, catering, photography, and entertainment needs.
- Coordinated day-of event schedules, ensuring seamless transitions between ceremony, reception, and client requests.
- Directed wedding planning operations, aligning client vision with vendor execution and venue logistics.
Private Consultant - Catering Manager
Rancho Valencia
08.2026 - 09.2026
- Directed catering operations for private events, ensuring seamless service execution and guest satisfaction.
- Coordinated event logistics with clients, vendors, and kitchen teams to align service expectations.
- Developed banquet event orders, floor plans, and timelines for accurate event delivery.
Event Sales Manager
Vintana Wine + Dine
02.2022 - 03.2023
- Exceeded sales goals by implementing targeted strategies
- Developed floor plans, timelines, and event requirements to support efficient setup and service flow.
- Directed private event sales from inquiry through contract, ensuring seamless client communication and booking accuracy.
Private Consultant
MTV's Teen Mom Family Reunion
09.2021 - 10.2021
- Coordinated setup of filming spaces for cast and crew, ensuring readiness for production
- Planned and executed meals for cast and crew, over 200 people, abiding by union rules and regulations regarding COVID and service standards
- Supported production efforts by collaborating with team members on set at offsite locations
Director of Banquets
Lakehouse Hotel and Resort and St. Mark Golf Club
04.2017 - 07.2021
- Managed over $3 million dollars in events annually
- Managed events at all 3 properties
- Managed 14 banquet spaces for events
- Reduced labor cost from 41% to 18.4% through effective staff management and scheduling
- Led team of up to 50, including assistant manager, captains, leads, and bartenders, ensuring efficient event execution
- Develop weekly staff schedule based on events
- Oversaw inventory management, aligning supplies with event needs and budgetary constraints
- Submit purchase orders to ensure proper inventory, align with budget codes
- Maintain budget allocations through daily budget reporting
- Maintain a solid rapport with all staff, members and clients
Restaurant Manager
Morada at the Inn
10.2014 - 04.2017
- Managed and trained 45 employees across multiple roles, fostering teamwork and enhancing service quality
- Achieved certification as Food Safety Manager through the ServSafe program.
- Implemented disciplinary measures for staff misconduct
- Plan, coordinate and manage private events
- Develop weekly staff schedule based on business volume and hotel occupancy
- Maintained comprehensive inventory for uniforms and small wares, ensuring availability and alignment with operational needs
- Submit purchase orders to ensure proper inventory, align with budget codes
- Built rapport with staff and guests by actively engaging on the floor, promoting a supportive and positive dining experience
Lead Server/ Lead Banquet Server
West Steak and Seafood
01.2013 - 05.2014
- Delivered exceptional service to guests, guiding menu choices to enhance dining experience
- Achieved top sales performer status by winning 16 contests through effective up-selling of food and wine
- Maintain knowledge of current menu items, garnishes, ingredients and preparation method
- Trained all new staff in table service and POS system
- Coached new staff on table service and POS system to ensure consistent service standards
Lead Server/ Lead Banquet Server/ Bartender
Ruth's Chris Steakhouse
03.2008 - 08.2012
- Contributed to the team that opened this restaurant and completed an extensive 3-week hospitality training.
- Lead server for all on-site and off-site catering events and banquets
- Led team of 15+ servers, managing service for over 800 guests at events
- Secured victories in over 100 sales contests, highlighting strong sales abilities.
Education
Bachelor of Arts - Journalism and Media Studies - Special Events
University of Nevada Las Vegas
Las Vegas, NVSkills
- Event coordination
- Vendor management
- Event logistics
- Contract negotiation
- Client consultation
- Quality Assurance
- Decision-making
- Critical thinking
- Time management
- Relationship building
- Flexible
Timeline
Private Consultant - Catering Manager
Rancho Valencia
08.2026 - 09.2026
Owner
Wedding Agency San Diego
02.2023 - Current
Event Sales Manager
Vintana Wine + Dine
02.2022 - 03.2023
Private Consultant
MTV's Teen Mom Family Reunion
09.2021 - 10.2021
Director of Banquets
Lakehouse Hotel and Resort and St. Mark Golf Club
04.2017 - 07.2021
Restaurant Manager
Morada at the Inn
10.2014 - 04.2017
Lead Server/ Lead Banquet Server
West Steak and Seafood
01.2013 - 05.2014
Lead Server/ Lead Banquet Server/ Bartender
Ruth's Chris Steakhouse
03.2008 - 08.2012
Bachelor of Arts - Journalism and Media Studies - Special Events
University of Nevada Las Vegas