Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Education and Training
Timeline
Generic
Open To Work

Nicole Shaw

Wilmington,DE

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

General ManagerAssistant Store ManagerAssistant Store ManagerAssistant Store ManagerShift Supervisor

Work Type

Full Time

Location Preference

On-Site
Open to relocation: Yes

Salary Range

50000/yr - 85000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursStock Options / Equity / Profit Sharing401k matchPaid sick leaveHealthcare benefitsPaid time off

Summary

Professional General Store Manager with over 20 years of experience in customer service, recognized for exceptional team leadership and operational management skills. Proven ability to create a customer-centric environment that prioritizes outstanding communication and service delivery, significantly enhancing customer satisfaction. Skilled in driving performance while ensuring compliance with industry standards, regulations, and best practices, contributing to overall business success. Dedicated to fostering a motivated team that consistently surpasses operational goals and elevates the customer experience.

Overview

1
1
Certification
24
24
years of professional experience

Work History

General Manager

Applegreen
Newark, DE
08.2022 - Current
  • Orchestrated operational strategy to optimize efficiency across multiple locations.
  • Executed cost-control measures to enhance budget allocation and optimize resource utilization.
  • Facilitated collaboration among cross-functional teams to enhance service delivery and elevate customer satisfaction rates.
  • Engineered training programs to enhance staff performance and operational standards.
  • Fostered partnerships with suppliers to streamline inventory management processes.
  • Formulated and executed strategies to enhance sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Led thorough sales operations to continually outperform revenue objectives while ensuring exceptional customer satisfaction levels.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Assistant Store Manager

Wendy's
Newark, DE
01.2020 - 07.2022
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Led daily operations to ensure high-quality customer service and efficient workflow.
  • Trained and mentored staff, fostering a positive team environment and enhancing performance.
  • Implemented inventory management practices to optimize stock levels and reduce waste.
  • Enhanced store merchandising strategies to improve product visibility and sales.
  • Ensured compliance with health and safety standards, promoting a safe dining experience for customers.

Assistant Store Manager

Wendy's
Newark, DE
11.2015 - 12.2019
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Coached and developed store associates through formal and informal interactions.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.

Assistant Store Manager

KFC Taco Bell
Elkton, MD
07.2015 - 09.2016
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.

Shift Supervisor

Wendy's
Wilmington, DE
07.2011 - 05.2014
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Collaborated with team members to improve performance and implement training updates.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Reinforced rules to promote superior employee performance.
  • Taught staff upselling techniques to meet revenue targets.
  • Monitored security and enforced loss prevention strategies during shift.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised and led employees to maintain productivity and customer service levels.

Shift Manager

KFC Taco Bell
Claymont, DE
01.2002 - 06.2012
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Collaborated with team members to improve performance and implement training updates.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.

Education

A.I. Dupont
Wilmington, DE
09-2000

Skills

  • Mentoring and Coaching
  • Team Building and Leadership
  • Assignment Delegation
  • Work Planning and Prioritization
  • Problem-Solving
  • Store Opening and Closing
  • Inventory Control
  • Hiring and Training
  • POS Systems
  • Shift Scheduling
  • Stock Management
  • Employee Motivation
  • Staff Development
  • Sales Promotion
  • Focus and Follow-Through
  • Decision Making
  • Customer Service Management
  • Team Leadership

Certification

  • Certified Food Protection Manager, ServSafe - 2020

Education and Training

other

Timeline

General Manager

Applegreen
08.2022 - Current

Assistant Store Manager

Wendy's
01.2020 - 07.2022

Assistant Store Manager

Wendy's
11.2015 - 12.2019

Assistant Store Manager

KFC Taco Bell
07.2015 - 09.2016

Shift Supervisor

Wendy's
07.2011 - 05.2014

Shift Manager

KFC Taco Bell
01.2002 - 06.2012

A.I. Dupont

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Nicole Shaw