Nicole Shelton
Glendora,NJ
Summary
Dedicated to contributing to an organization that values integrity, excellence, and respect while fostering a culture of positive impact. Committed to leveraging skills and experience to drive meaningful results and support the company's mission. Eager to collaborate with like-minded professionals who share a passion for making a difference in the community and beyond. Seeking opportunities that align with personal values and professional aspirations for a mutually beneficial relationship.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Vanguard Case Specialist Senior Reviewer
The Vanguard Group
03.2024 - Current
- Serving in Vanguard Institutional with high-net-worth clients in the financial division, my role is to ensure compliance of all paperwork and procedures throughout processes of establishing new institutional accounts and/or reallocating investments through large trades within existing accounts. This includes case audits and legal requirement expertise to adhere to regulatory standards according to SEC and FINRA
- SIE, Series 7, and Series 63 licensed.
- Conduct review of account paperwork and legals, routine audit of procedures to ensure process remains effective and compliant, establish accounts, guide clients through necessary requirements, and monitor trades to ensure in good order execution according to all laws and regulations.
- Building client relationships with both small businesses and other large intermediaries to maintain partnership for future endeavors requiring collaboration.
Representative
Vanguard Investments
04.2022 - 03.2024
- Working to educate and guide investors in making informed decisions to achieve their investment goals.
- First in class to pass SIE, Series 7, and Series 63 licensing exams.
- Case management of complex situations requiring interdepartmental collaboration to better internal processes and procedures.
- Team building and coaching to provide better client outcomes.
- Special projects to identify and combat security risks within processes for both clients and crew.
Area Manager Inbound Stow Department
Amazon
11.2020 - 03.2022
- Responsible for shift compliance
- Expert in Problem Solve.
- Lead away team for Problem Solve to launch new DET3 amazon site.
- Oversight and routine audit of Problem Solve throughout entire stow department as well as oversight of 150-250 stow employees.
- Analyze departmental performance to exceed metrics and improve upon business strategies ensuring production remained efficient and compliant to safety standards
- Perform daily walkthroughs of 5 warehouse floors to identify and correct discrepancies in process and safety standards
Co-Founder and President
Voyage Together
03.2016 - 03.2024
- Co-Founded and lead small 501-c3 non-profit organization based out of San Diego, operating in Carrefour, Haiti. Voyage Together worked with families of children with developmental disabilities, providing support and empowerment in the forms of medical, educational, and family preservation-focused supportive resources. Through staff trainings and family partnerships, we empowered locals in Carrefour to learn skills that help them better support their children with developmental disabilities. Our Special Day Program Staff positions provided much needed employment and training to single mothers in Carrefour, Haiti. My role in Haiti was the creation of our on-ground Day Program as well as training of staff, while implementing crucial structures within the program.
- Creation of jobs in Haiti for 60% of families engaged.
- Identifying, interviewing, hiring, training, and consistent coaching of all day program staff.
- Created networking environment for parents in need of resources.
- Overcoming cultural boundaries to ensure equal treatment and education for children with disabilities in Carrefour.
- Stateside management of all social media, fundraising, and administrative tasks for Voyage Together.
Shift Supervisor
Starbucks
05.2011 - 03.2016
- Running shift for opening, mid, or close of store.
- Held position of official Store Trainer.
- Inventory ordering and tracking, training and coaching, alongside all other supervisory responsibilities.
- Implemented new systems of training within store to increase retainability and efficiency.
Student Services Coordinator
University of Phoenix
03.2008 - 03.2011
- Building relationships with students to support them in their educational endeavors
- Created system of ordering and inventory of supplies leading to 25% reduction in waste.
Education
Bachelor of Art - Psychology
Colorado Christian University
05.2026
Skills
- Project Management
- Attention to detail
- Team Building
- Leadership
- Ideation
- Empathy
- Adaptable
Accomplishments
- Documented and resolved discrepancies within production process which led to decrease in assembly line errors.
- Achieved passing score for SIE, Series 7, and Series 63 by maintaining focus and attention to detail, making me only individual in class to pass all 3 licensing exams on first attempt.
- Implemented Problem Solve department from ground up in two building launches of amazon fulfillment centers
Certification
-Series 7
-Series 63
Languages
Haitian Creole
Limited Working
Timeline
Vanguard Case Specialist Senior Reviewer
The Vanguard Group
03.2024 - Current
Representative
Vanguard Investments
04.2022 - 03.2024
Area Manager Inbound Stow Department
Amazon
11.2020 - 03.2022
Co-Founder and President
Voyage Together
03.2016 - 03.2024
Shift Supervisor
Starbucks
05.2011 - 03.2016
Student Services Coordinator
University of Phoenix
03.2008 - 03.2011
Bachelor of Art - Psychology
Colorado Christian University
AWARDS AND ACKNOWLEDGEMENTS
Through ownership, creativity, and determination, I solved a complex client case that had previously gone unsolved for 6 months, ensuring that client received necessary documents to meet her tax deadlines, saving the client and Vanguard from fees and fines.