Nicole Shepard
Customer Service
Houston,TX
Summary
Dedicated Customer Service Representative with expertise in communication, appointment scheduling, and patient access management. Delivers compassionate support while handling sensitive information and resolving concerns efficiently. Thrives in fast-paced remote environments, demonstrating strong organizational skills and reliability.
Overview
1
1
Certification
2024
2024
years of professional experience
Work History
Parts Coordinator
Caliber
Lakewood, WA
05.2022 - 02.2024
- Ordered and received automotive parts to support repair operations, enhancing production efficiency.
- Verified shipments against invoices and repair orders to confirm accuracy and resolve discrepancies with vendors or suppliers.
- Maintained organized inventory of parts, ensuring proper labeling, storage, and documentation to minimize delays in repairs.
- Coordinated with estimators, technicians, and vendors to confirm parts availability and manage back-orders effectively.
- Communicated with insurance companies and suppliers to clarify part types (OEM vs aftermarket) and ensure compliance with cost standards.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
Data Entry/General Administrator
Medix Staffing Solution
Seattle, WA
05.2021 - 10.2021
- Accurately entered and updated large volumes of data in internal databases and client systems while maintaining a high level of attention to detail and data integrity.
- Reviewed and corrected data discrepancies to enhance accuracy and ensure compliance with organizational standards.
- Managed administrative tasks such as filing, document preparation, and scanning to streamline daily operations.
- Handled sensitive and confidential information in accordance with HIPAA and company privacy policies.
- Responded to internal and external inquiries via phone and email in a timely and professional manner.
- Organized documentation to facilitate onboarding processes and support HR and recruiting teams.
Receptionist/Veterinary Assistant
WellHaven Pet Health
Mount Vernon, WA
06.2019 - 03.2020
- Welcomed clients and pets upon arrival, providing a warm, professional, and compassionate front desk experience that set a positive tone for their visit.
- Scheduled appointments, processed check-ins/check-outs, and managed medical records using veterinary software (e.g., AVImark, Cornerstone).
- Assisted veterinarians during examinations and procedures by restraining animals, preparing equipment, and ensuring a safe environment.
- Administered medications, vaccines, and treatments as directed by the veterinarian.
- Administered medications, vaccines, and treatments per veterinarian instructions.
- Informed pet owners on post-visit care, medications, and wellness plans, addressing questions and concerns to enhance understanding and compliance.
Part Time Assistant Manager
Dollar Tree Store
Mount Vernon, WA
11.2018 - 05.2019
- Assisted Store Manager in supervising and training team members to ensure compliance with company policies and performance standards.
- Assisted Store Manager in supervising and training team members, fostering adherence to company policies and enhancing performance standards.
- Handled customer inquiries and resolved issues promptly to ensure a positive shopping experience.
- Resolved customer inquiries and issues promptly, contributing to a positive shopping experience.
- Maintained store appearance by overseeing merchandising, restocking, and inventory control.
- Monitored stock levels and coordinated with vendors and team members to maintain optimal inventory.
- Supported scheduling and delegation of tasks to ensure efficient daily operations.
- Coordinated scheduling and delegated tasks to streamline daily operations.
Data Entry Clerk
Express Personnel
Mount Vernon, WA
04.2017 - 01.2018
- Streamlined data entry processes, enhancing overall team efficiency and productivity.
- Entered and updated large volumes of data accurately in proprietary database systems.
- Verified data integrity by cross-referencing information against source documents.
- Conducted regular audits to ensure compliance with data management policies.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Receptionist
Mt. Baker Pain Clinic
Burlington, WA
2014 - 2016
- Greeted patients and managed appointment scheduling to enhance clinic flow.
- Answered multi-line phone system, directing calls efficiently to appropriate staff members.
- Processed patient intake forms and verified insurance information for accuracy.
- Maintained organized front desk area, ensuring a welcoming environment for all visitors.
- Assisted in managing electronic health records system, improving data retrieval speed.
- Coordinated communication between medical staff and patients to streamline service delivery.
- Contributed to team efforts in implementing new patient management software features.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to the correct offices.
- Kept reception area clean and neat to give visitors positive a positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payment records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Medical Assistant - Health Care
Everest University
Lakeland, Florida06-2013
High School Diploma - undefined
Sedro Woolley High School
Sedro-Woolley, Wa06-2004
Skills
- Parts ordering
- Automotive industry knowledge
- Data entry
- Customer service
- Veterinary software
- Appointment scheduling
- Windows (5 years)
- Microsoft Office
- Document management
- Parts negotiation
- Parts inventory management
- CRM expertise
- Organizational skills
- Customer service
- Veterinary software
- Appointment scheduling
Certification
Non-CDL Class C, Driver's License
Timeline
Parts Coordinator
Caliber
05.2022 - 02.2024
Data Entry/General Administrator
Medix Staffing Solution
05.2021 - 10.2021
Receptionist/Veterinary Assistant
WellHaven Pet Health
06.2019 - 03.2020
Part Time Assistant Manager
Dollar Tree Store
11.2018 - 05.2019
Data Entry Clerk
Express Personnel
04.2017 - 01.2018
High School Diploma - undefined
Sedro Woolley High School
Receptionist
Mt. Baker Pain Clinic
2014 - 2016
Medical Assistant - Health Care
Everest University
Personal Information
Driving License: Non-CDL Class C Driver's License