Nicole Shifflett
Jeffersonton,VA
Summary
Resourceful coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering several years of hands-on experience handling various administrative duties and tasks in office setting. Commended and recognized for meticulous file management abilities.
Overview
9
9
years of professional experience
Work History
Medspa Coordinator
Renewal Dermatology and Medspa
Gainesville, VA
11.2022 - Current
- Facilitated communication between physicians, staff members and outside agencies involved in patient care.
- Maintained calendars of upcoming events, meetings and deadlines.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Computed balances, totals or commissions to support accounting team.
- Performed data entry tasks related to billing and collections procedures.
- Ordered office supplies as needed to maintain inventory levels.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Medical Receptionist
Bristow Pediatrics
Bristow, VA
07.2021 - 10.2022
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Processed referrals for specialist care when requested by physicians or patients.
- Performed data entry tasks related to billing and collections procedures.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Medical Receptionist
Milestones Pediatrics
Gainesville, VA
01.2016 - 07.2020
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Performed data entry tasks related to billing and collections procedures.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
Education
High School Diploma -
Brentsville District High School
Nokesville, VA06-2010
Skills
- Customer service
- Data entry
- Communication skills
- Medical terminology
- Problem solving
- Document management
- Multitasking and organization
- Schedule coordination
Software Experience
- Excel
- EclinicalWorks
- Office Practicum
- PCC
- Patient Now
Timeline
Medspa Coordinator
Renewal Dermatology and Medspa
11.2022 - Current
Medical Receptionist
Bristow Pediatrics
07.2021 - 10.2022
Medical Receptionist
Milestones Pediatrics
01.2016 - 07.2020
High School Diploma -
Brentsville District High School
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