Seppy Shirazi
McLean,VA
Summary
Proven to excel in converting consultations to sales, I leveraged my extensive knowledge of medical products and exceptional communication skills at Bitar Cosmetic Surgery Institute, driving over $1 million in annual revenue. With a track record of consistently surpassing sales goals, my expertise includes EMR systems and ensuring client satisfaction, demonstrating both hard and soft skills crucial for success.
Overview
25
25
years of professional experience
Work History
Patient Care Consultant for Medspa
Bitar Cosmetic Surgery Institute
09.2021 - 09.2022
- Convert non-surgical patients to surgery patients and conducting surgery consults
- Increase revenue at Bitar Medspa by converting phone and in person consults to patients
- Assist Estheticians and Nurse Practitioner in patient retention by doing following up with existing and former patients
- Help front desk in answering phones and greeting patients
- Introducing surgical and non-surgical services to prospects
- Working closely with Management to improve Medspa services and business model
- Speaking to prospects on Mymedleads and converting them to consults.
Cosmetic Consultant
Sanctuary Cosmetic Center
02.2020 - 08.2021
- Answer phones to convert prospects to leads
- Meet with patients to educate them on injectables, cosmetic surgeries and non-surgical options
- Interact with Medical staff to take pictures, prepare patients and provide customer service
- Utilize Nextech and EMR to enter data
- Convert prospects to patients by conducting an in-person consultation.
Patient Care Coordinator
Bitar Cosmetic Surgery Institute
02.2015 - 10.2019
- Qualifying leads over the phone and scheduling in office consultations by explaining surgical procedures offered by doctors and aestheticians discussing pricing and important medical information
- Answering daily web, social media, and phone leads to qualify and convert to consultations
- Manage the office consultations process which includes explaining cosmetic surgical procedures, answering questions, offering guidance, creating proposals and scheduling surgery dates
- Working as liaison between 2 Plastic Surgeons, the medical staff and the hospital to give Patients excellent customer service and personalized attention during their surgical planning process
- Scheduling patients for surgeries and cosmetic injectables to provide all necessary pre-surgical instruction and education for patients to prepare for surgery
- Consistently Meeting or Exceeding Center and Individual sales goals
- Sold over 1 million dollars in surgical and non-surgical medical procedures annually
- Used EMR, Mymedleads, and Nextech daily for patient follow up, in person consultations, and lead management.
New Business Specialist
Hair Club for Men and Women
08.2013 - 02.2015
- Employ consultative, face-to-face sales approach
- Assess needs of prospective clients, determine which product/service is appropriate and engage the client in sales agreement
- Work as a liaison for new clients
- Handle and resolve any company complaints or concerns from customers
- Consistently perform in the top 20% of company standards and drivers
- Process complex financial applications for procedures up to $18k through multiple credit companies
- Work with surgeons to arrange surgical consultations and ensure smooth triage on day of procedure
- Consistently meet and/or exceed sales drivers and revenue budgets set by upper-level management.
Consultant
Reveal Med Spa
10.2011 - 06.2012
- Sold medical cosmetic procedures to include Botox, Juvederm, Laser Hair Removal and Liposuction
- Converted phone and email prospects to active members
- Met with potential members and used the discovery consultative approach to recommend appropriate medical procedures
- Converted laser hair removal and skin rejuvenation prospects into satisfied customers via phone, email and in person consultations
- Consistently met monthly quotas and exceeded close rate expectations averaging a 65% close rate
- Participated in local marketing efforts to include conventions and organizing spa events
- Managed multiple phone lines and directed appropriate calls to sales and executive staff
- Used Salesforce for lead management and follow up.
Account Manager
Follett
08.2007 - 09.2008
Assistant Director of Admissions
The Art Institute of Washington
06.2006 - 08.2007
Consultant
Reveal Med Spa
11.2004 - 12.2005
Product Specialist
Neiman Marcus
11.2003 - 10.2004
Commercial Account Executive
WorldCom Inc
08.2000 - 11.2003
Inbound Team Leader
USA Today
01.1998 - 07.2000
Education
BA in Liberal Arts -
George Washington University
Washington, DC05.1997
Intl. Bachelorette -
St. Claires College
06.1992
Skills
- Vast knowledge of medical and pharmaceutical products (10 years)
- Consistently meet and/or exceed sales drivers and revenue budgets (10 years)
- Medical terminology knowledge (5 years)
- Handle and resolve company complaints or concerns from customers (8 years)
- Leveraging superior communication, interpersonal and time management skills to achieve maximum sales and client satisfaction (10 years)
- Phone Etiquette (10 years)
- Microsoft Office (10 years)
- EMR Systems (6 years)
- Proposal Writing
- Patient Care
- Salesforce
- Medical Scheduling
- Pricing
- Medical Office Experience
- Microsoft Excel
- Computer skills
- Typing
- Leadership
- Customer service
- HIPAA
Awards
- Awarded as President's Club Winner 2001 - commended for achieving 142% of goal.
- Consistently perform in the top 20% of company standards and drivers.
- Process complex financial applications for procedures up to $18k through multiple credit companies.
- Consistently met monthly quotas and exceeded close rate expectations averaging a 65% close rate.
- Increased product sales by 30% within first two months of employment'.
- Retained and grew customer base (average value $250,000 per month).
- Sold over 1 million dollars in surgical and non-surgical medical procedures annually.
Timeline
Patient Care Consultant for Medspa
Bitar Cosmetic Surgery Institute
09.2021 - 09.2022
Cosmetic Consultant
Sanctuary Cosmetic Center
02.2020 - 08.2021
Patient Care Coordinator
Bitar Cosmetic Surgery Institute
02.2015 - 10.2019
New Business Specialist
Hair Club for Men and Women
08.2013 - 02.2015
Consultant
Reveal Med Spa
10.2011 - 06.2012
Account Manager
Follett
08.2007 - 09.2008
Assistant Director of Admissions
The Art Institute of Washington
06.2006 - 08.2007
Consultant
Reveal Med Spa
11.2004 - 12.2005
Product Specialist
Neiman Marcus
11.2003 - 10.2004
Commercial Account Executive
WorldCom Inc
08.2000 - 11.2003
Inbound Team Leader
USA Today
01.1998 - 07.2000
BA in Liberal Arts -
George Washington University
Intl. Bachelorette -
St. Claires College
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