Nicole Shoptaugh
San Francisco,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and sales.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store/Internet Sales Associate
Lamps Plus
07.2021 - Current
- Increased repeat business through exceptional customer service and building strong client relationships.
- Developed strong organizational and communication skills through sales activities.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Managed customer service inquiries and complaints for customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
University of Puget Sound Diner Staff Member
Univertisy Of Puget Sound
03.2019 - 05.2020
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
Student Accessibility and Accommodation Notetaker
University Of Puget Sound
09.2018 - 12.2018
- Aided students' time management skills by consistently delivering prompt access to detailed lecture summaries.
- Proofread and edited notes for accuracy and grammar.
- Strengthened the understanding of complex topics through consistent, high-quality note transcription.
Slater Natural History Museum Docent (Volunteer)
University Of Puget Sound
09.2018 - 12.2018
- Conducted thorough research on exhibit artifacts, enhancing accuracy in tour presentations.
- Collaborated with other docents to provide comprehensive and enjoyable experiences.
- Contributed to a positive learning environment by answering visitor questions and providing additional context when needed.
- Excellent communication skills, both verbal and written.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Education
No Degree - Economics
University of Puget Sound
Tacoma, WAHigh School Diploma -
Piedmont High School
Piedmont, CA05.2018
Skills
- Sales proficiency
- Customer Service
- Call Control
- Interpersonal Communication
- Technical skills
- Creative Solutions
Certification
Specialty Coffee Association (SCA) Certification - 2019
Timeline
Store/Internet Sales Associate
Lamps Plus
07.2021 - Current
University of Puget Sound Diner Staff Member
Univertisy Of Puget Sound
03.2019 - 05.2020
Student Accessibility and Accommodation Notetaker
University Of Puget Sound
09.2018 - 12.2018
Slater Natural History Museum Docent (Volunteer)
University Of Puget Sound
09.2018 - 12.2018
No Degree - Economics
University of Puget Sound
High School Diploma -
Piedmont High School
Specialty Coffee Association (SCA) Certification - 2019
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